Fixing the Error 'Autoexecute Query: Insert Swbayeswords'

Overview

You might encounter a problem with the following error while the system is trying to insert into the 'swbayeswords' table:

AutoExecute Query: INSERT swbayeswords (array (
'word' => 'httpsurldefenseproofpointcomv2urluhttp-3a__wwwxxxcomcom&ddwigaq&
c4dxx-jx0i28x6v65hk0ftwvk1xnmwcyc0vo7gvya1jy&r5wr2wkxgbab4opnzoag4yqymocjfxzasgp69oczsd-y&
mydvsdrs0lsawofhc3-lm-2cz61zrmhqv7pro1nyfk0g&sgesrj9hy1w5ltdmiyikwlard2zdtloz23h6h8j115y4&
e ',
))

This was a bug identified in older versions and the issue was fixed in version 4.93.08 and higher.

Information

If you are experiencing this issue and you are using a version older than Kayako Classic 4.93.08, upgrade your instance to the latest version.

• For Kayako Classic (Download), to upgrade your instance, please visit the Upgrading or Downgrading Your Kayako Classic Download article for guidance.

Note: To check the version of your Kayako Classic installation, please see the instructions provided in the KB article Identifying a Kayako Classic Version.