LoginShare Stopped Working After Upgrading Kayako Classic

Overview

After upgrading your Kayako Classic instance, you might face problems with the LoginShare functionality or it may stop working. This problem might be caused by caching issues in your browser. We recommend clearing your browser cache, cookies, and history files.

Solution

Browser-related issues are typically caused by damaged browser cache or history files. Click the links below for instructions on how to clear your browser cache and cookies for popular browsers.

• Google Chrome
• Microsoft Edge
• Firefox
• Safari
• Internet Explorer

NOTE: If you are using a browser that is not listed above, check your browser documentation by searching the internet or check with the software manufacturer for assistance.