Overview

The customer often enquires if they can extract the details about their agents’ chat login time, and chat logout time in Kayako chat.

They also want to know if there is a way to determine how much time each agent spent in the various chat statuses, like Break, Away, Busy, etc.

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Information

Extracting the detailed chat availability or checking the time spent on chat in different statuses is not possible. 

Nevertheless, it is possible to fetch the staff login and logout data from the database directly as mentioned in the Obtain Staff's Login and Logout Times article.

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