Overview

This article provides details about the REST - TicketAttachment API call that Kayako Classic uses, including its field types, arguments, and responses. 

• GET /Tickets/TicketAttachment/ListAll/$ticketid$
  • Arguments
  • Response
• GET /Tickets/TicketAttachment/$ticketid$/$id$
  • Arguments
  • Response
• GET /Tickets/TicketPost/ListAll/$ticketid$/$ticketpostid$
  • Arguments
  • Response
• POST /Tickets/TicketAttachment
  • Arguments (POST variables)
  • Response
• DELETE /Tickets/TicketAttachment//$ticketid$/$id$
  • Arguments

 

Information

GET /Tickets/TicketAttachment/ListAll/$ticketid$

Retrieve a list of a ticket's attachments.

Arguments

Red = required

Name	Description
$ticketid$	The unique numeric identifier of the ticket.

Response

<attachments>
  <attachment>
    <id>1</id>
    <ticketid>1</ticketid>
    <ticketpostid>1</ticketpostid>
    <filename>icon_chart.gif</filename>
    <filesize>541</filesize>
    <filetype>image/gif</filetype>
    <dateline>1296645496</dateline>
  </attachment>
</attachments>

 

GET /Tickets/TicketAttachment/$ticketid$/$id$

Retrieve the attachment identified by $id$ that belongs to a ticket identified by $ticketid$.

The attachment contents are base64@wikipediaencoded.

Arguments

Red = required

Name	Description
$ticketid$	The unique numeric identifier of the ticket
$id$	The unique numeric identifier of the attachment

Response

<attachments>
  <attachment>
    <id>1</id>
    <ticketid>1</ticketid>
    <ticketpostid>1</ticketpostid>
    <filename>icon_chart.gif</filename>
    <filesize>541</filesize>
    <filetype>image/gif</filetype>
    <dateline>1296645496</dateline>
    <contents><![CDATA[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]]]]><![CDATA[></contents>
  </attachment>
</attachments>

 

GET /Tickets/TicketPost/ListAll/$ticketid$/$ticketpostid$

Retrieve a list of the ticket's attachments of the ticket post.

Arguments

Red = required

Name	Description
$ticketid$	The unique numeric identifier of the ticket
$ticketpostid$	The unique numeric identifier of the ticket post

Response

<attachments>
  <attachment>
    <id>1</id>
    <ticketid>1</ticketid>
    <ticketpostid>1</ticketpostid>
    <filename>icon_chart.gif</filename>
    <filesize>541</filesize>
    <filetype>image/gif</filetype>
    <dateline>1296645496</dateline>
    <contents><![CDATA[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]]]]><![CDATA[></contents>
  </attachment>
</attachments>

 

POST /Tickets/TicketAttachment

Add an attachment to a ticket post.

Arguments (POST variables)

Red = required

Name	Description
ticketid	The unique numeric identifier of the ticket.
ticketpostid	The unique numeric identifier of the ticket post.
filename	The file name for the attachment
contents	The BASE64 encoded attachment contents

Response

<attachments>
  <attachment>
     <id>1</id>
     <ticketid>1</ticketid>
     <ticketpostid>1</ticketpostid>
      <filename>icon_chart.gif</filename>
      <filesize>541</filesize>
      <filetype>image/gif</filetype>
      <dateline>1296645496</dateline>
   </attachment>
</attachments>

 

DELETE /Tickets/TicketAttachment//$ticketid$/$id$

Delete an attachment identified by $id$ which belongs to a ticket identified by $ticketid$.

Argument

Red = required

Name	Description
$ticketid$	The unique numeric identifier of the ticket.
$id$	The unique numeric identifier of the attachment