Kayako Classic iOS 3.5.2 Release Notes

Kayako Classic 4.93.07 Release Notes

Kayako Classic 4.93.05 Release Notes

Kayako Classic 4.93.03 Release Notes

Kayako Classic 4.93.02 Release Notes

Kayako Classic 4.93.01 Release Notes

Associating a User With an Organization That Contains Special Characters in Its Name

Error When Installing Kayako Classic on a Different Drive

Importing Users From a CSV File Into Kayako Does Not Import All Fields

Knowledgebase Articles Not Displaying Correctly After an Upgrade

Troubleshooting Error: "Your connection to this site is not secure"

Upgrading from Version 3 to 4 Hangs or Freezes and Never Finishes

Kayako Classic License and Subscription Renewal

Generating API Signature Using PHP

Retrieving Ticket Posts Using API

Exporting Knowledge Base Articles to Kayako Classic

Enabling Kayako Classic's REST API

REST - UserSearch

REST - UserOrganization

Disabling SELinux

Unable to Start XAMPP Services on Mac

Handling the Uncaught Error: 'Call to undefined function mcrypt_get_iv_size()'

Downloading the key.php File for Kayako Account

Migrating Kayako Download from One Server to Another

Upgrading or Downgrading Your Kayako Classic Download Helpdesk

Disabling the Autoresponder Email for Unregistered Users

Installing and Configuring Kayako Desktop for macOS (KDFM)

Adding Videos or Images in Knowledge Base Articles

Search Functionality for Users in the Help Center

Restricting Visibility for Your Help Center Content

Changing the Name of a Widget

Changing or Modifying the Registration Policy Consent Text

Handling PHP Deprecated Function Errors While on Kayako

Setting Staff Permissions to Moderate Comments on Knowledge Base Articles

Setting Up Automatic Approval of Support Center Comments

Uncaught Exception Received When Searching

Disabling 'Automatically set ticket owner to active staff user' Option

Editing or Deleting Notes for an Organization

Editing or Deleting Notes for a User Account

Supported Payment Methods

Changing the Staff or Admin Password Through the Helpdesk

Error: "Staff count exceeded"

Adding Customers to an Organization Automatically

Broken KQL Matrix Reports

KQL Query to Pull Tickets Created by Staff With 'As a user' or 'Send an email' Option

Optimizing KQL Reports

KQL Condition & Operator Reference

Creating Common SLA Reports with KQL

Introduction to Kayako Query Language (KQL)

Removing Ticket URL from the Auto Response Emails

Error: 'Privacy Policy Required' While Submitting Tickets

Hiding the Ticket Owner on the Helpdesk Portal

Reviewing Template Editing History and Comparing Versions

Creating Knowledge Bases for Multiple Brands

Customizing Notification Email Templates

Changing the Default Department in Live Chat Window

Customizing Your Support Center's Live Chat Button

Generating and Adding a Live Chat Button to Website

Live Chat in Kayako

Status of Chats

Adding Live Chat on WordPress Kayako Integration

Understanding User Types and Interfaces

Guide to managing support tickets

Setting Up Your Team in Kayako

Building Your Knowledge Base

Guide to Automation with Kayako Classic

Helping Your Customers Submit Tickets

Restricting Email Queue to Accept Emails from Registered Users Only

Preventing Spam in Russian Language

Preventing Incoming Emails with No Subject from Creating a Ticket

Manually Adding or Removing Email IDs from Banned List

Preventing Piped Email Bounces

Configuring and Troubleshooting Email Piping

Overall Satisfaction Rating

Attaching Large Image Files Directly to the Body of the Ticket

Error: 'Invalid Value Date cannot be in the past: Recurrence starts' While Creating Tickets

JavaScript Support in Macros for Kayako Classic

Customizing Messenger Icons

Editing "Select Department" Form Description Text and Kayako Classic Templates

Kayako Classic and the General Data Protection Regulation (GDPR)