Can I get support from the Kayako Classic team over the phone?

KQL - Troubleshooting Article

Mismatch between Purchased Seat Count and the Seat Count on my OnDemand Instance

Why Was the Credit for Downgrading Seat Count Not Used on Our Invoice?

How Can We Upgrade Our Price Plan While Renewing Our Contract or Subscription?

How Can We Get a Quote to Set up a New Kayako Classic Support Site?

Can We Get a Kayako Classic Trial License?

When Does the Subscription's Service Period Start and Can I Request License Extension Due to Non-Usage?

Adding or Removing Seats for Kayako Classic Subscription

Can you reissue a license key with a different domain while my.kayako.com is down?

Cancelling Kayako Classic Account or Subscription

Checking or Updating Billing Information Through My.Kayako.com

Downloading the Key.php File for Your Kayako Account

Error 'Something Went Wrong' When Downloading a Language Pack from My.Kayako

Alerting Users With Warning That There's an Empty Mandatory Field When Submitting Tickets

Error "One of the Required Fields Is Empty" When a User Submits a Ticket From the Support Center

Is It Possible to Have a Mandatory Drop-Down Custom Field With No Default Value?

It is Not Possible to Have Multiple Levels of Nesting in a Linked Select Custom Field After Upgrading From 4.77 to 4.93.

Querying the Database Using Custom Fields From Tickets

Restricting Custom Fields to Select User Groups

"Uncaught Exception Invalid data provided .." when Managing New Department

Assigning Departments to a Specific Staff User

Deleting Departments

Effects of Deleting a Department on the Tickets and Chats

Organizing Your Support Requests Into Departments

Why Are Some Users Able to See Another Folder That Does Not Belong to Them?

"stream_socket_enable_crypto():" Error While Sending Ticket Updates

"Unable to connect with TLS encryption" Error when Sending Emails

"Unable to connect with TLS encryption" error when sending Kayako emails using Microsoft Office 365

Adding and Configuring Email Queues to Receive Tickets via Email

Are Emails Going Out of a Pipe Email Queue Being Sent Through Kayako's SMTP?

Blocking Spam Emails From a Specific Email Address or Domain

Email not Generating a Ticket due to "Email is being discarded since we may already have a ticket created for it"

Email Parser Does Not Auto-Run on Kayako Classic Download

Extra Dot in Helpdesk Base URL Is Added in Auto-Response Emails

Fixing the Issue With Auto-Response Email Creating Endless Loop

Fixing the PHP Error 'Undefined Index: Departmentid...' That Appears After Editing a Parser Rule

How Can I Solve the Issue With the Auto-Responder Email Not Being Sent Out Consistently?

"Invalid Archive Header" Error When Extracting Attachment Backup File

"MySQL 1064 Error" While Deploying OnDemand Database Backup

Accessing Kayako Classic Log Files

Adding SSL Certificate to Kayako Classic OnDemand Default Domain

Changing the Cache Folder of Kayako Classic Installation To Improve Performance

Changing the Helpdesk Base URL in Kayako Classic

"Unable to locate key.php" and "ERROR: Setup directory has not been deleted." When Accessing OnDemand Instance

Latest PHP version Supported by Kayako Classic

Before Running the Setup Script to Upgrade to a New Version of Kayako Classic The Diagnostics Tool Shows a Number of Database Differences

How do I restore an Attachment Backup to my Kayako Classic Download Instance?

Which Ports Need to be Open for Kayako Classic to Work on Azure?

Upgrade Path for Older Versions

Does Kayako Classic Supports Single Sign-on (SSO)?

LoginShare Stopped Working After Upgrading Kayako Classic

Integrating Kayako Classic Instances With JIRA

Integrating Kayako Classic Instances With Salesforce

Error "Invalid Data Provided 1" When Logging in To Kayako Using LoginShare

Integrating Kayako Classic with Shopify

Exporting Knowledge Base Articles From Kayako Classic

How Can We Secure the Files We Attached on Our Support Center Articles?

How to Generate a Report for the Total Views and Ratings of Our Knowledgebase?

Inserting or Using iFrame Into a Knowledgebase Article

Knowledgebase Article Showing Full Preview Despite Character Limit Is Set to Zero

Knowledgebase Articles Not Displaying Correctly After an Upgrade

Changing the Default Language in Kayako Classic

Downloading Language Packs

Enabling or Disabling Language Packs

How Can I Enable Sending Emails and Auto-Responses From the Helpdesk in a Different Language?

Importing or Exporting Language Packs

Undefined Index Error After Enabling Additional Language Packs

Adding Live Chat on WordPress Kayako Integration

Are the Files That Clients Attach in Live Chat Found in the Database?

Calculating the Average Response Time When the Chat Is Assigned to the Agent

Changing the Default Department in Live Chat Window

Customizing Your Support Center's Live Chat Button

Error 'Uncaught Exception AutoExecute Query: AutoExecute Query: INSERT swchatobjects' When Initiating a Live Chat Session

Finding the Text Content of Macros From the Database

Why Are Some Ticket Types Not Showing up When Creating Macros?

Attaching Files to Macro-Generated Replies

Error 'Unable to log in: Failed to connect' When Using the Mobile Application

iOS App shows HTML Tags in Ticket Replies

Kayako Classic Mobile App for iOS and Android

Kayako Classic Mobile App Not Working After Upgrading iOS

Kayako mobile app crashing with a "request timed out" error during login

Problem with the iOS Swipe to Delete Function

Can you set autoresponders based on timeframe i.e. one for normal working hours and another for after-hours?

Creating Notifications for Staff per Department

Excluding a Staff or Team Member From Receiving Notifications Intended to a Team It Belongs

How Can We Stop Sending Auto-Responses to CC'd Email Addresses on Tickets?

Why Are Intended Recipients Not Receiving Staff Notifications From Our Instance?

Why Are the Timestamps in the Staff Control Panel Logged One Hour Late Than the Timezone?

Can We Create KQL Query That Shows the Volume of Tickets Received From Customers in a Day and Were Replied by Agents on the Same Day?

Concept Article - Custom Reports

Creating a Report that shows all tickets that got a post on a specific day

Creating a Report That Shows Survey Details

Error 'One of the Required Field Is Empty' When Creating a Report

Finding Active and Registered Users of the Instance

Created Tickets Through REST API Cannot Be Replied to or the Email Is Never Sent to the Requester at All

Is There a Rate Limit Imposed for Kayako Classic REST API?

Generating API Signature Using PHP

Retrieving Ticket Posts Using API

Enabling Kayako Classic's REST API

REST - UserSearch

Configuring the Survey to Be Sent Out After a Certain Number of Days or Hours Instead of Sending It Right Away

How Does Auto-Close Rule Affect Sending Out Surveys?

Ticket has SLA Plan Even though it Does not Match SLA Criteria

Why Does the SLA Clock Resets When Ticket Priority Is Changed?

Ensuring Your Emails Are Received and Do Not Go Into Your Customer's Spam Folder

Preventing Spam for Helpcenter Comments Using CAPTCHA and Akismet

Preventing Spam in Russian Language

Unactioned Spam Email is Affecting Reports

Undeliverable or Bounce Error Messages When Sending Emails to Kayako Classic

Why Are Replies Not Showing up on the Ticket Even When the Email Server Has Forwarded It to Kayako?

'Uncaught Exception: Invalid Data Provided' Error Is Generated When Creating New Users or Parsing Tickets From Unregistered Users

Are Disabled or Deleted Staff Users Included on Your Bill?

Error 'Uncaught Exception Invalid Data Provided in ./__swift/Apps/Base/Models/Staff/Class.swift_staff.Php:149' After an Upgrade

Fixing the Error 'Maximum Number of Staff User Accounts Reached' When Creating a Staff Account After Purchasing Additional Seats for OnDemand

Fixing the Error 'Uncaught Exception: Expected response code 250 but got code "530", with message "530 5.7.0 Authentication required' When Trying to Reset a Password

Getting a New Password for Kayako Live Chat Login

Searching Tickets by Tags From Departments Brings up a Result With Tickets From Trash

Uncaught Exception Received When Searching

Search Functionality for Users in the Help Center

Enabling the Knowledge Base Search to Look for the Short Words

Disabling Search Bar on Client Support Center

Changing or Modifying the Registration Policy Consent Text

Changing the Logo on the Live Chat Submission Form

Disabling the Support Center

Fixing the Error "We encountered a problem (cross-site request forgery detected); please try again" When Logging In to the Support Center

Modifying the Support Center to Remove All Content and Redirect Visitors to Another Site

Restricting the Knowledgebase Widget's Visibility

Adding a CC Field on the Ticket Submission Form

Adding Hyperlinks Within the Ticket Internal Note

Appending Multiple Inline Images Take a Huge Amount of Time To Upload the Images

Assigning Tickets to Staff Members Automatically

Attaching Large File Images Directly to the Body of the Ticket

Attachments Still Go Through Despite Setting File Size Restrictions

Can Yes be Preselected for the Enable DST and Subscribe to Newsletter Options on the Preferences Screen in the End-User Portal?

Disabling Default Department Selection

Disabling Privacy Policy Checks

Fixing the 'Cross-site Request Forgery' (CSRF) Error When Submitting a Ticket

Modifying the Content of the Autoresponder email

Removing the Helpdesk URL Link From the Auto-Response Email

Adding Users to a Specific User Group in Bulk While Importing the Data From a File

Associating a User With an Organization That Contains Special Characters in Its Name

Editing or Deleting Notes for a User Account

Editing or Deleting Notes for an Organization

Fixing the Error "AutoExecute Query: swusers" When Creating or Updating a User

Importing Users From a CSV File Into Kayako Does Not Import All Fields

Codecs Supported with VoIP Feature in Kayako Desktop

Why Are the Calls From Another Phone Number Appears in the Call Logs History?

Changing the Name of a Widget

Disabling the User Registration Button From the Support Center

Preventing Users From Opening a Ticket Through the Support Center

Publishing News from Other Sites to Own Support Site

Why Am I Getting the Error "Missing Fields - One of the Required Fields Is Empty or Contains Invalid Data..." When Trying to Create or Update a Workflow?

Email Sent to Support@kayako.com Not Reaching the Kayako Support Team

Kayako Classic 4.94.x Release Notes

Kayako Classic 4.93.29 Release Notes

Cannot Find the Kayako Classic Release Notes for a Certain Product Version

Kayako Classic Release Notes & Known Issues

Kayako Classic 4.93.28 Release Notes

Kayako Classic 4.93.27 Release Notes

Error When Installing Kayako Classic on a Different Drive

Fixing Common Kayako Classic Errors

Kayako Classic Installation is Failing with an Uncaught SWIFT_Exception: Invalid data provided in Error and Failed to OPen Stream: Permission Denied Warning

Manually Scheduling a Server Task/Cron Job for Kayako Classic Download

Installing Kayako Classic Download

Escalating Support Tickets with the Kayako Classic Team

Personal Information Stored in Kayako Classic

Is Kayako Classic affected by Apache Log4j vulnerabilities?

Adding Videos or Images in Knowledge Base Articles

LoginShare Error: Invalid Data Provided: 2

Fetching POP3/IMAP Emails Manually

Setting up OAuth in Kayako Classic using Google

Setting up OAuth in Kayako Classic using Office 365

Preventing Spam Tickets in Kayako

Accessing Kayako Classic Diagnostic Tools

Enabling LoginShare for Staff User Accounts

Enabling LoginShare for User Accounts

Supported Payment Methods

Changing the Staff or Admin Password Through the Helpdesk

Adding Customers to an Organization Automatically

Importing Users from Other CRM or Mailing List

Searching for Users and Organizations

Adding and Managing User Organizations

Optimizing KQL Reports

KQL Condition & Operator Reference

Creating Common SLA Reports with KQL

Introduction to Building and Running Reports

Report Types in Kayako Classic

Error: 'Privacy Policy Required' While Submitting Tickets

Hiding the Ticket Owner on the Helpdesk Portal

Reviewing Template Editing History and Comparing Versions

Creating Knowledge Bases for Multiple Brands

Customizing Notification Email Templates

Removing the Login Form from Your Support Site

Generating and Adding a Live Chat Button to Website

Kayako Chat Gateway

Removing the 'Live Chat Software by Kayako' Text from the Support Site

Adding Branded Logos to Live Chat Windows

Enabling VoIP/Phone Support in Kayako Desktop

Adding a Click-to-Call Button to Your Site

Understanding User Types and Interfaces

Guide to managing support tickets

Setting Up Your Team in Kayako

Building Your Knowledge Base

Guide to Automation with Kayako Classic

Helping Your Customers Submit Tickets

Preventing Piped Email Bounces

Configuring and Troubleshooting Email Piping

Email Attachment Size Limits in Kayako Classic

Setting up Autoresponders for Different Email Queues

Preventing Spam Emails Using Bayesian Filtering

Using Break-Lines to Remove Previous Replies from Incoming Emails

Editing "Select Department" Form Description Text and Kayako Classic Templates

Users Setting Priority for Their Own Tickets

Disabling Customer Satisfaction Surveys

Creating Tickets on Behalf of an Existing User

Setting Automatic Ticket Follow-Ups

Enabling a Rich Text Editor for Ticket Replies