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👉 How to Make the Best Use of the Kayako Classic ATLAS Support Chat
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Adding Seats for Kayako Classic Subscription
Can you reissue a license key with a different domain while my.kayako.com is down?
Cancelling Kayako Classic Account or Subscription
Checking or Updating Billing Information Through My.Kayako.com
Downloading the Key.php File for Your Kayako Account
Error 'Something Went Wrong' When Downloading a Language Pack from My.Kayako
See MoreAlerting Users With Warning That There's an Empty Mandatory Field When Submitting Tickets
Error "One of the Required Fields Is Empty" When a User Submits a Ticket From the Support Center
Is It Possible to Have a Mandatory Drop-Down Custom Field With No Default Value?
"Uncaught Exception Invalid data provided .." when Managing New Department
Assigning Departments to a Specific Staff User
Effects of Deleting a Department on the Tickets and Chats
Organizing Your Support Requests Into Departments
Why Are Some Users Able to See Another Folder That Does Not Belong to Them?
See More"stream_socket_enable_crypto():" Error While Sending Ticket Updates
"Unable to connect with TLS encryption" Error when Sending Emails
"Unable to connect with TLS encryption" error when sending Kayako emails using Microsoft Office 365
Adding and Configuring Email Queues to Receive Tickets via Email
Are Emails Going Out of a Pipe Email Queue Being Sent Through Kayako's SMTP?
Blocking Spam Emails From a Specific Email Address or Domain
See MoreEmail Parser Does Not Auto-Run on Kayako Classic Download
Extra Dot in Helpdesk Base URL Is Added in Auto-Response Emails
Fixing the Issue With Auto-Response Email Creating Endless Loop
Fixing the PHP Error 'Undefined Index: Departmentid...' That Appears After Editing a Parser Rule
How Can I Solve the Issue With the Auto-Responder Email Not Being Sent Out Consistently?
See MoreAccessing Kayako Classic Log Files
Changing the Cache Folder of Kayako Classic Installation To Improve Performance
Changing the Helpdesk Base URL in Kayako Classic
Dealing With Large Kayako Classic Log Files With the Message "Loading Unoptimized Cache"
Disabling MySQL Strict Mode on the Server
Error: 'Access denied for user 'user'@'localhost''
See MoreError "401 Unauthorized: Access is denied due to invalid credentials" When Running API Calls
Does Kayako Classic Supports Single Sign-on (SSO)?
LoginShare Stopped Working After Upgrading Kayako Classic
Integrating Kayako Classic Instances With JIRA
Integrating Kayako Classic Instances With Salesforce
Error "Invalid Data Provided 1" When Logging in To Kayako Using LoginShare
See MoreExporting Knowledge Base Articles From Kayako Classic
How Can We Secure the Files We Attached on Our Support Center Articles?
How to Generate a Report for the Total Views and Ratings of Our Knowledgebase?
Inserting or Using iFrame Into a Knowledgebase Article
Knowledgebase Article Showing Full Preview Despite Character Limit Is Set to Zero
Knowledgebase Articles Not Displaying Correctly After an Upgrade
See MoreAdding Live Chat on WordPress Kayako Integration
Are the Files That Clients Attach in Live Chat Found in the Database?
Calculating the Average Response Time When the Chat Is Assigned to the Agent
Changing the Default Department in Live Chat Window
Customizing Your Support Center's Live Chat Button
See MoreEnsuring Your Emails Are Received and Do Not Go Into Your Customer's Spam Folder
Preventing Spam for Helpcenter Comments Using CAPTCHA and Akismet
Preventing Spam in Russian Language
Troubleshooting Regular Expression Field in Email Parser Rule
Unactioned Spam Email is Affecting Reports
Undeliverable or Bounce Error Messages When Sending Emails to Kayako Classic
See MoreSearch Does Not Return Expected Results when using MySql version 8.0.22 or greater
Searching Tickets by Tags From Departments Brings up a Result With Tickets From Trash
Uncaught Exception Received When Searching
Search Functionality for Users in the Help Center
Enabling the Knowledge Base Search to Look for the Short Words
Adding a CC Field on the Ticket Submission Form
Adding Hyperlinks Within the Ticket Internal Note
Appending Multiple Inline Images Take a Huge Amount of Time To Upload the Images
Assigning Tickets to Staff Members Automatically
Attaching Large File Images Directly to the Body of the Ticket
Attachments Still Go Through Despite Setting File Size Restrictions
See MoreAdding Users to a Specific User Group in Bulk While Importing the Data From a File
Associating a User With an Organization That Contains Special Characters in Its Name
Editing or Deleting Notes for a User Account
Editing or Deleting Notes for an Organization
Fixing the Error "AutoExecute Query: swusers" When Creating or Updating a User
Importing Users From a CSV File Into Kayako Does Not Import All Fields
See MoreHow to Make the Best Use of the Kayako Classic ATLAS Support Chat
Escalating Support Tickets with the Kayako Classic Team
Personal Information Stored in Kayako Classic
Is Kayako Classic affected by Apache Log4j vulnerabilities?
Adding Videos or Images in Knowledge Base Articles
LoginShare Error: Invalid Data Provided: 2
See MoreError: 'Privacy Policy Required' While Submitting Tickets
Hiding the Ticket Owner on the Helpdesk Portal
Reviewing Template Editing History and Comparing Versions
Creating Knowledge Bases for Multiple Brands
Customizing Notification Email Templates
Removing the Login Form from Your Support Site
See MoreNotifying your users of ticket status changes
Editing "Select Department" Form Description Text and Kayako Classic Templates
Users Setting Priority for Their Own Tickets
Disabling Customer Satisfaction Surveys
Creating Tickets on Behalf of an Existing User
Configuring Kayako's Default Autoresponder Emails
See More