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Why Was the Credit for Downgrading Seat Count Not Used on Our Invoice?
How Can We Upgrade Our Price Plan While Renewing Our Contract or Subscription?
How Can We Get a Quote to Set up a New Kayako Classic Support Site?
Can We Get a Kayako Classic Trial License?
How Can We Sign up for a Kayako Classic Account?
See MoreAdding or Removing Seats for Kayako Classic Subscription
Cancelling Kayako Classic Account or Subscription
Checking or Updating Billing Information Through My.Kayako.com
Downloading the Key.php File for Your Kayako Account
Error 'Something Went Wrong' When Downloading a Language Pack from My.Kayako
Fixing the Error 'This domain name does not match the domain name in the license key file.'
See MoreAlerting Users With Warning That There's an Empty Mandatory Field When Submitting Tickets
Error "One of the Required Fields Is Empty" When a User Submits a Ticket From the Support Center
Is It Possible to Have a Mandatory Drop-Down Custom Field With No Default Value?
Adding and Configuring Email Queues to Receive Tickets via Email
Are Emails Going Out of a Pipe Email Queue Being Sent Through Kayako's SMTP?
Blocking Spam Emails From a Specific Email Address or Domain
Configuring Kayako Classic to Use an External SMTP Server
Creating a Rule That Automatically Changes the Requester's Email Address or Adds Another Recipient
Does Kayako Classic Support STARTTLS Encryption?
See MoreEmail Parser Does Not Auto-Run on Kayako Classic Download
Extra Dot in Helpdesk Base URL Is Added in Auto-Response Emails
Fixing the Issue With Auto-Response Email Creating Endless Loop
Fixing the PHP Error 'Undefined Index: Departmentid...' That Appears After Editing a Parser Rule
How Can I Solve the Issue With the Auto-Responder Email Not Being Sent Out Consistently?
Preventing Incoming Emails with No Subject from Creating a Ticket
See MoreAccessing Kayako Classic Log Files
Adding SSL Certificate for Kayako Classic OnDemand Default Domain
Changing the Cache Folder of Kayako Classic Installation To Improve Performance
Changing the Instance Backup Schedule for OnDemand
Changing the Product Base URL in Kayako Classic
Dealing With Large Kayako Classic Log Files With the Message "Loading Unoptimized Cache"
See MoreWhat Versions of Kayako Classic Are Available?
Running the Setup Script on Microsoft IIS Returns With "Refused to Connect" Error
Why Is the Upgrade Step Stuck for Several Hours on "App: Tickets" Process?
Setup Page Never Executes After Completing All the Installation Steps in Ubuntu
Why Are We Getting a Blank Page When Trying to Run the Setup Script on Microsoft IIS?
See MoreDoes Kayako Classic Supports Single Sign-on (SSO)?
LoginShare Stopped Working After Upgrading Kayako Classic
Integrating Kayako Classic Instances With JIRA
Integrating Kayako Classic Instances With Salesforce
Error "Invalid Data Provided 1" When Logging in To Kayako Using LoginShare
Integrating Kayako Classic with Shopify
See MoreExporting Knowledge Base Articles From Kayako Classic
How Can We Secure the Files We Attached on Our Support Center Articles?
How to Generate a Report for the Total Views and Ratings of Our Knowledgebase?
Inserting or Using iFrame Into a Knowledgebase Article
Knowledgebase Article Showing Full Preview Despite Character Limit Is Set to Zero
Knowledgebase Articles Not Displaying Correctly After an Upgrade
See MoreAdding Live Chat on WordPress Kayako Integration
Are the Files That Clients Attach in Live Chat Found in the Database?
Calculating the Average Response Time When the Chat Is Assigned to the Agent
Changing the Default Department in Live Chat Window
Customizing Your Support Center's Live Chat Button
See MoreCreating Notifications for Staff per Department
Excluding a Staff or Team Member From Receiving Notifications Intended to a Team It Belongs
How Can We Stop Sending Auto-Responses to CC'd Email Addresses on Tickets?
Sending Email Notification to Unregistered Users to Inform Them That Their Email Was Rejected
Why Are Intended Recipients Not Receiving Staff Notifications From Our Instance?
Creating a Report That Shows Survey Details
Error 'One of the Required Field Is Empty' When Creating a Report
Finding Active and Registered Users of the Instance
Fixing the Issue With Ticket Post Contents From KQL Query Returning With HTML Tags
How to Get a Report for the Number of Users Who Submitted Tickets Through the Support Center?
See MoreEnsuring Your Emails Are Received and Do Not Go Into Your Customer's Spam Folder
Preventing Spam for Helpcenter Comments Using CAPTCHA and Akismet
Preventing Spam in Russian Language
Undeliverable or Bounce Error Messages When Sending Emails to Kayako Classic
Why Are Replies Not Showing up on the Ticket Even When the Email Server Has Forwarded It to Kayako?
Adding a CC Field on the Ticket Submission Form
Adding Hyperlinks Within the Ticket Internal Note
Appending Multiple Inline Images Take a Huge Amount of Time To Upload the Images
Assigning Tickets to Staff Members Automatically
Attaching Large File Images Directly to the Body of the Ticket
Attachments Still Go Through Despite Setting File Size Restrictions
See MoreDisabling Default Department Selection
Disabling Privacy Policy Checks
Fixing the 'Cross-site Request Forgery' (CSRF) Error When Submitting a Ticket
Removing the Helpdesk URL Link From the Auto-Response Email
Removing the Latest News Links From the Auto-Response Email
Removing the URL That Links to the Ticket From the Auto-Response Email
See MoreAdding Users to a Specific User Group in Bulk While Importing the Data From a File
Associating a User With an Organization That Contains Special Characters in Its Name
Editing or Deleting Notes for a User Account
Editing or Deleting Notes for an Organization
Fixing the Uncaught Exception Error "AutoExecute Query: INSERT swusers..."
Importing Users From a CSV File Into Kayako Does Not Import All Fields
See MoreError: 'Privacy Policy Required' While Submitting Tickets
Hiding the Ticket Owner on the Helpdesk Portal
Reviewing Template Editing History and Comparing Versions
Creating Knowledge Bases for Multiple Brands
Customizing Notification Email Templates
Removing the Login Form from Your Support Site
See MoreEditing "Select Department" Form Description Text and Kayako Classic Templates
Users Setting Priority for Their Own Tickets
Disabling Customer Satisfaction Surveys
Creating Tickets on Behalf of an Existing User
Configuring Kayako's Default Autoresponder Emails
Setting Automatic Ticket Follow-Ups
See More