Kayako Classic 4.93.05 Release Notes

Kayako Classic 4.93.03 Release Notes

Kayako Classic 4.93.02 Release Notes

Kayako Classic 4.93.01 Release Notes

Kayako Classic 4.93.0 Release Notes

Kayako Classic 4.92.5 Release Notes

Troubleshooting Error: "Your connection to this site is not secure"

Upgrading from Version 3 to 4 Hangs or Freezes and Never Finishes

REST - UserSearch

REST - UserOrganization

REST - UserGroup

REST - User

REST - TicketType

REST - TicketTimeTrack

Disabling SELinux

Unable to Start XAMPP Services on Mac

Handling the Uncaught Error: 'Call to undefined function mcrypt_get_iv_size()'

Migrating Kayako Download from One Server to Another

Upgrading or Downgrading Your Kayako Classic Download Helpdesk

Manually Scheduling a Server Task/Cron Job for Kayako Classic Download

Installing and Configuring Kayako Desktop for macOS (KDFM)

Adding Videos or Images in Knowledge Base Articles

Search Functionality for Users in the Help Center

Restricting Visibility for Your Help Center Content

Changing the Name of a Widget

LoginShare Error: Invalid Data Provided: 2

Setting Staff Permissions to Moderate Comments on Knowledge Base Articles

Setting Up Automatic Approval of Support Center Comments

Uncaught Exception Received When Searching

Disabling 'Automatically set ticket owner to active staff user' Option

Preventing Spam for Helpcenter Comments Using CAPTCHA and Akismet

Sending Emails in Bulk

Supported Payment Methods

Changing the Staff or Admin Password Through the Helpdesk

Error: "Staff count exceeded"

Adding Customers to an Organization Automatically

Importing Users from Other CRM or Mailing List

Searching for Users and Organizations

Optimizing KQL Reports

KQL Condition & Operator Reference

Creating Common SLA Reports with KQL

Introduction to Kayako Query Language (KQL)

Introduction to Building and Running Reports

Report Types in Kayako Classic

Removing Ticket URL from the Auto Response Emails

Error: 'Privacy Policy Required' While Submitting Tickets

Hiding the Ticket Owner on the Helpdesk Portal

Reviewing Template Editing History and Comparing Versions

Creating Knowledge Bases for Multiple Brands

Customizing Notification Email Templates

Customizing Your Support Center's Live Chat Button

Generating and Adding a Live Chat Button to Website

Live Chat in Kayako

Status of Chats

Adding Live Chat on WordPress Kayako Integration

Kayako Chat Gateway

Understanding User Types and Interfaces

Guide to managing support tickets

Setting Up Your Team in Kayako

Building Your Knowledge Base

Guide to Automation with Kayako Classic

Helping Your Customers Submit Tickets

Restricting Email Queue to Accept Emails from Registered Users Only

Preventing Spam in Russian Language

Preventing Incoming Emails with No Subject from Creating a Ticket

Manually Adding or Removing Email IDs from Banned List

Preventing Piped Email Bounces

Configuring and Troubleshooting Email Piping

JavaScript Support in Macros for Kayako Classic

Customizing Messenger Icons

Editing "Select Department" Form Description Text and Kayako Classic Templates

Disabling Default Department Selection

Handling SMTP SSL Errors

Users Setting Priority for Their Own Tickets

Kayako Classic and the General Data Protection Regulation (GDPR)