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Mismatch between Purchased Seat Count and the Seat Count on my OnDemand Instance
Why Was the Credit for Downgrading Seat Count Not Used on Our Invoice?
How Can We Upgrade Our Price Plan While Renewing Our Contract or Subscription?
How Can We Get a Quote to Set up a New Kayako Classic Support Site?
Can We Get a Kayako Classic Trial License?
See MoreAdding or Removing Seats for Kayako Classic Subscription
Can you reissue a license key with a different domain while my.kayako.com is down?
Cancelling Kayako Classic Account or Subscription
Checking or Updating Billing Information Through My.Kayako.com
Downloading the Key.php File for Your Kayako Account
Error 'Something Went Wrong' When Downloading a Language Pack from My.Kayako
See MoreAlerting Users With Warning That There's an Empty Mandatory Field When Submitting Tickets
Error "One of the Required Fields Is Empty" When a User Submits a Ticket From the Support Center
Is It Possible to Have a Mandatory Drop-Down Custom Field With No Default Value?
"Uncaught Exception Invalid data provided .." when Managing New Department
Assigning Departments to a Specific Staff User
Effects of Deleting a Department on the Tickets and Chats
Organizing Your Support Requests Into Departments
Why Are Some Users Able to See Another Folder That Does Not Belong to Them?
See More"stream_socket_enable_crypto():" Error While Sending Ticket Updates
"Unable to connect with TLS encryption" Error when Sending Emails
"Unable to connect with TLS encryption" error when sending Kayako emails using Microsoft Office 365
Adding and Configuring Email Queues to Receive Tickets via Email
Are Emails Going Out of a Pipe Email Queue Being Sent Through Kayako's SMTP?
Blocking Spam Emails From a Specific Email Address or Domain
See MoreEmail Parser Does Not Auto-Run on Kayako Classic Download
Extra Dot in Helpdesk Base URL Is Added in Auto-Response Emails
Fixing the Issue With Auto-Response Email Creating Endless Loop
Fixing the PHP Error 'Undefined Index: Departmentid...' That Appears After Editing a Parser Rule
How Can I Solve the Issue With the Auto-Responder Email Not Being Sent Out Consistently?
See More"Invalid Archive Header" Error When Extracting Attachment Backup File
"MySQL 1064 Error" While Deploying OnDemand Database Backup
Accessing Kayako Classic Log Files
Adding SSL Certificate to Kayako Classic OnDemand Default Domain
Changing the Cache Folder of Kayako Classic Installation To Improve Performance
Changing the Helpdesk Base URL in Kayako Classic
See MoreDoes Kayako Classic Supports Single Sign-on (SSO)?
LoginShare Stopped Working After Upgrading Kayako Classic
Integrating Kayako Classic Instances With JIRA
Integrating Kayako Classic Instances With Salesforce
Error "Invalid Data Provided 1" When Logging in To Kayako Using LoginShare
Integrating Kayako Classic with Shopify
See MoreExporting Knowledge Base Articles From Kayako Classic
How Can We Secure the Files We Attached on Our Support Center Articles?
How to Generate a Report for the Total Views and Ratings of Our Knowledgebase?
Inserting or Using iFrame Into a Knowledgebase Article
Knowledgebase Article Showing Full Preview Despite Character Limit Is Set to Zero
Knowledgebase Articles Not Displaying Correctly After an Upgrade
See MoreAdding Live Chat on WordPress Kayako Integration
Are the Files That Clients Attach in Live Chat Found in the Database?
Calculating the Average Response Time When the Chat Is Assigned to the Agent
Changing the Default Department in Live Chat Window
Customizing Your Support Center's Live Chat Button
See MoreCreating a Report that shows all tickets that got a post on a specific day
Creating a Report That Shows Survey Details
Error 'One of the Required Field Is Empty' When Creating a Report
Finding Active and Registered Users of the Instance
Fixing the Issue With Ticket Post Contents From KQL Query Returning With HTML Tags
See MoreEnsuring Your Emails Are Received and Do Not Go Into Your Customer's Spam Folder
Preventing Spam for Helpcenter Comments Using CAPTCHA and Akismet
Preventing Spam in Russian Language
Unactioned Spam Email is Affecting Reports
Undeliverable or Bounce Error Messages When Sending Emails to Kayako Classic
Why Are Replies Not Showing up on the Ticket Even When the Email Server Has Forwarded It to Kayako?
Adding a CC Field on the Ticket Submission Form
Adding Hyperlinks Within the Ticket Internal Note
Appending Multiple Inline Images Take a Huge Amount of Time To Upload the Images
Assigning Tickets to Staff Members Automatically
Attaching Large File Images Directly to the Body of the Ticket
Attachments Still Go Through Despite Setting File Size Restrictions
See MoreAdding Users to a Specific User Group in Bulk While Importing the Data From a File
Associating a User With an Organization That Contains Special Characters in Its Name
Editing or Deleting Notes for a User Account
Editing or Deleting Notes for an Organization
Fixing the Error "AutoExecute Query: swusers" When Creating or Updating a User
Importing Users From a CSV File Into Kayako Does Not Import All Fields
See MoreError: 'Privacy Policy Required' While Submitting Tickets
Hiding the Ticket Owner on the Helpdesk Portal
Reviewing Template Editing History and Comparing Versions
Creating Knowledge Bases for Multiple Brands
Customizing Notification Email Templates
Removing the Login Form from Your Support Site
See MoreEditing "Select Department" Form Description Text and Kayako Classic Templates
Users Setting Priority for Their Own Tickets
Disabling Customer Satisfaction Surveys
Creating Tickets on Behalf of an Existing User
Setting Automatic Ticket Follow-Ups
Enabling a Rich Text Editor for Ticket Replies
See More