KQL - Troubleshooting Article
Mismatch between Purchased Seat Count and the Seat Count on my OnDemand Instance
Why Was the Credit for Downgrading Seat Count Not Used on Our Invoice?
How Can We Upgrade Our Price Plan While Renewing Our Contract or Subscription?
How Can We Get a Quote to Set up a New Kayako Classic Support Site?
Can We Get a Kayako Classic Trial License?
When Does the Subscription's Service Period Start and Can I Request License Extension Due to Non-Usage?
Adding or Removing Seats for Kayako Classic Subscription
Can you reissue a license key with a different domain while my.kayako.com is down?
Cancelling Kayako Classic Account or Subscription
Checking or Updating Billing Information Through My.Kayako.com
Downloading the Key.php File for Your Kayako Account
Error 'Something Went Wrong' When Downloading a Language Pack from My.Kayako
Alerting Users With Warning That There's an Empty Mandatory Field When Submitting Tickets
Error "One of the Required Fields Is Empty" When a User Submits a Ticket From the Support Center
Is It Possible to Have a Mandatory Drop-Down Custom Field With No Default Value?
It is Not Possible to Have Multiple Levels of Nesting in a Linked Select Custom Field After Upgrading From 4.77 to 4.93.
Querying the Database Using Custom Fields From Tickets
Restricting Custom Fields to Select User Groups
"Uncaught Exception Invalid data provided .." when Managing New Department
Assigning Departments to a Specific Staff User
Effects of Deleting a Department on the Tickets and Chats
Organizing Your Support Requests Into Departments
Why Are Some Users Able to See Another Folder That Does Not Belong to Them?
"stream_socket_enable_crypto():" Error While Sending Ticket Updates
"Unable to connect with TLS encryption" Error when Sending Emails
"Unable to connect with TLS encryption" error when sending Kayako emails using Microsoft Office 365
Adding and Configuring Email Queues to Receive Tickets via Email
Are Emails Going Out of a Pipe Email Queue Being Sent Through Kayako's SMTP?
Blocking Spam Emails From a Specific Email Address or Domain
Email not Generating a Ticket due to "Email is being discarded since we may already have a ticket created for it"
Email Parser Does Not Auto-Run on Kayako Classic Download
Extra Dot in Helpdesk Base URL Is Added in Auto-Response Emails
Fixing the Issue With Auto-Response Email Creating Endless Loop
Fixing the PHP Error 'Undefined Index: Departmentid...' That Appears After Editing a Parser Rule
How Can I Solve the Issue With the Auto-Responder Email Not Being Sent Out Consistently?
"Invalid Archive Header" Error When Extracting Attachment Backup File
"MySQL 1064 Error" While Deploying OnDemand Database Backup
Accessing Kayako Classic Log Files
Adding SSL Certificate to Kayako Classic OnDemand Default Domain
Changing the Cache Folder of Kayako Classic Installation To Improve Performance
Changing the Helpdesk Base URL in Kayako Classic
"Unable to locate key.php" and "ERROR: Setup directory has not been deleted." When Accessing OnDemand Instance
Latest PHP version Supported by Kayako Classic
Before Running the Setup Script to Upgrade to a New Version of Kayako Classic The Diagnostics Tool Shows a Number of Database Differences
How do I restore an Attachment Backup to my Kayako Classic Download Instance?
Which Ports Need to be Open for Kayako Classic to Work on Azure?
Upgrade Path for Older Versions
Does Kayako Classic Supports Single Sign-on (SSO)?
LoginShare Stopped Working After Upgrading Kayako Classic
Integrating Kayako Classic Instances With JIRA
Integrating Kayako Classic Instances With Salesforce
Error "Invalid Data Provided 1" When Logging in To Kayako Using LoginShare
Integrating Kayako Classic with Shopify
Exporting Knowledge Base Articles From Kayako Classic
How Can We Secure the Files We Attached on Our Support Center Articles?
How to Generate a Report for the Total Views and Ratings of Our Knowledgebase?
Inserting or Using iFrame Into a Knowledgebase Article
Knowledgebase Article Showing Full Preview Despite Character Limit Is Set to Zero
Knowledgebase Articles Not Displaying Correctly After an Upgrade
Changing the Default Language in Kayako Classic
Downloading Language Packs
Enabling or Disabling Language Packs
How Can I Enable Sending Emails and Auto-Responses From the Helpdesk in a Different Language?
Importing or Exporting Language Packs
Undefined Index Error After Enabling Additional Language Packs
Adding Live Chat on WordPress Kayako Integration
Are the Files That Clients Attach in Live Chat Found in the Database?
Calculating the Average Response Time When the Chat Is Assigned to the Agent
Changing the Default Department in Live Chat Window
Customizing Your Support Center's Live Chat Button
Error 'Uncaught Exception AutoExecute Query: AutoExecute Query: INSERT swchatobjects' When Initiating a Live Chat Session
Finding the Text Content of Macros From the Database
Why Are Some Ticket Types Not Showing up When Creating Macros?
Attaching Files to Macro-Generated Replies
Error 'Unable to log in: Failed to connect' When Using the Mobile Application
iOS App shows HTML Tags in Ticket Replies
Kayako Classic Mobile App for iOS and Android
Kayako Classic Mobile App Not Working After Upgrading iOS
Kayako mobile app crashing with a "request timed out" error during login
Problem with the iOS Swipe to Delete Function
Can you set autoresponders based on timeframe i.e. one for normal working hours and another for after-hours?
Creating Notifications for Staff per Department
Excluding a Staff or Team Member From Receiving Notifications Intended to a Team It Belongs
How Can We Stop Sending Auto-Responses to CC'd Email Addresses on Tickets?
Why Are Intended Recipients Not Receiving Staff Notifications From Our Instance?
Why Are the Timestamps in the Staff Control Panel Logged One Hour Late Than the Timezone?
Can We Create KQL Query That Shows the Volume of Tickets Received From Customers in a Day and Were Replied by Agents on the Same Day?
Creating a Report that shows all tickets that got a post on a specific day
Creating a Report That Shows Survey Details
Error 'One of the Required Field Is Empty' When Creating a Report
Finding Active and Registered Users of the Instance
Fixing the Issue With Ticket Post Contents From KQL Query Returning With HTML Tags
Created Tickets Through REST API Cannot Be Replied to or the Email Is Never Sent to the Requester at All
Is There a Rate Limit Imposed for Kayako Classic REST API?
Generating API Signature Using PHP
Retrieving Ticket Posts Using API
Enabling Kayako Classic's REST API
REST - UserSearch
Configuring the Survey to Be Sent Out After a Certain Number of Days or Hours Instead of Sending It Right Away
How Does Auto-Close Rule Affect Sending Out Surveys?
Ticket has SLA Plan Even though it Does not Match SLA Criteria
Why Does the SLA Clock Resets When Ticket Priority Is Changed?
Ensuring Your Emails Are Received and Do Not Go Into Your Customer's Spam Folder
Preventing Spam for Helpcenter Comments Using CAPTCHA and Akismet
Preventing Spam in Russian Language
Unactioned Spam Email is Affecting Reports
Undeliverable or Bounce Error Messages When Sending Emails to Kayako Classic
Why Are Replies Not Showing up on the Ticket Even When the Email Server Has Forwarded It to Kayako?
'Uncaught Exception: Invalid Data Provided' Error Is Generated When Creating New Users or Parsing Tickets From Unregistered Users
Are Disabled or Deleted Staff Users Included on Your Bill?
Error 'Uncaught Exception Invalid Data Provided in ./__swift/Apps/Base/Models/Staff/Class.swift_staff.Php:149' After an Upgrade
Fixing the Error 'Maximum Number of Staff User Accounts Reached' When Creating a Staff Account After Purchasing Additional Seats for OnDemand
Fixing the Error 'Uncaught Exception: Expected response code 250 but got code "530", with message "530 5.7.0 Authentication required' When Trying to Reset a Password
Getting a New Password for Kayako Live Chat Login
Searching Tickets by Tags From Departments Brings up a Result With Tickets From Trash
Uncaught Exception Received When Searching
Search Functionality for Users in the Help Center
Enabling the Knowledge Base Search to Look for the Short Words
Disabling Search Bar on Client Support Center
Changing or Modifying the Registration Policy Consent Text
Changing the Logo on the Live Chat Submission Form
Disabling the Support Center
Fixing the Error "We encountered a problem (cross-site request forgery detected); please try again" When Logging In to the Support Center
Modifying the Support Center to Remove All Content and Redirect Visitors to Another Site
Restricting the Knowledgebase Widget's Visibility
Adding a CC Field on the Ticket Submission Form
Adding Hyperlinks Within the Ticket Internal Note
Appending Multiple Inline Images Take a Huge Amount of Time To Upload the Images
Assigning Tickets to Staff Members Automatically
Attaching Large File Images Directly to the Body of the Ticket
Attachments Still Go Through Despite Setting File Size Restrictions
Can Yes be Preselected for the Enable DST and Subscribe to Newsletter Options on the Preferences Screen in the End-User Portal?
Disabling Default Department Selection
Fixing the 'Cross-site Request Forgery' (CSRF) Error When Submitting a Ticket
Modifying the Content of the Autoresponder email
Removing the Helpdesk URL Link From the Auto-Response Email
Adding Users to a Specific User Group in Bulk While Importing the Data From a File
Associating a User With an Organization That Contains Special Characters in Its Name
Editing or Deleting Notes for a User Account
Editing or Deleting Notes for an Organization
Fixing the Error "AutoExecute Query: swusers" When Creating or Updating a User
Importing Users From a CSV File Into Kayako Does Not Import All Fields
Codecs Supported with VoIP Feature in Kayako Desktop
Why Are the Calls From Another Phone Number Appears in the Call Logs History?
Changing the Name of a Widget
Disabling the User Registration Button From the Support Center
Preventing Users From Opening a Ticket Through the Support Center
Publishing News from Other Sites to Own Support Site
Why Am I Getting the Error "Missing Fields - One of the Required Fields Is Empty or Contains Invalid Data..." When Trying to Create or Update a Workflow?
Email Sent to Support@kayako.com Not Reaching the Kayako Support Team
Kayako Classic 4.94.1 Release Notes
Kayako Classic 4.93.29 Release Notes
Kayako Classic 4.94.2 Release Notes
Cannot Find the Kayako Classic Release Notes for a Certain Product Version
Kayako Classic Release Notes & Known Issues
Kayako Classic 4.93.28 Release Notes
Error When Installing Kayako Classic on a Different Drive
Fixing Common Kayako Classic Errors
Kayako Classic Installation is Failing with an Uncaught SWIFT_Exception: Invalid data provided in Error and Failed to OPen Stream: Permission Denied Warning
Manually Scheduling a Server Task/Cron Job for Kayako Classic Download
Installing Kayako Classic Download
Escalating Support Tickets with the Kayako Classic Team
Personal Information Stored in Kayako Classic
Is Kayako Classic affected by Apache Log4j vulnerabilities?
Adding Videos or Images in Knowledge Base Articles
LoginShare Error: Invalid Data Provided: 2
Fetching POP3/IMAP Emails Manually
Preventing Spam Tickets in Kayako
Accessing Kayako Classic Diagnostic Tools
Enabling LoginShare for Staff User Accounts
Enabling LoginShare for User Accounts
Open Source Software in Kayako Classic
Configuring Remote Authentication Using LoginShare
Supported Payment Methods
Changing the Staff or Admin Password Through the Helpdesk
Adding Customers to an Organization Automatically
Importing Users from Other CRM or Mailing List
Searching for Users and Organizations
Adding and Managing User Organizations
Optimizing KQL Reports
KQL Condition & Operator Reference
Creating Common SLA Reports with KQL
Introduction to Building and Running Reports
Report Types in Kayako Classic
Hiding the Ticket Owner on the Helpdesk Portal
Reviewing Template Editing History and Comparing Versions
Creating Knowledge Bases for Multiple Brands
Customizing Notification Email Templates
Removing the Login Form from Your Support Site
Generating and Adding a Live Chat Button to Website
Kayako Chat Gateway
Removing the 'Live Chat Software by Kayako' Text from the Support Site
Adding Branded Logos to Live Chat Windows
Enabling VoIP/Phone Support in Kayako Desktop
Adding a Click-to-Call Button to Your Site
Understanding User Types and Interfaces
Guide to managing support tickets
Setting Up Your Team in Kayako
Building Your Knowledge Base
Guide to Automation with Kayako Classic
Helping Your Customers Submit Tickets
Preventing Piped Email Bounces
Configuring and Troubleshooting Email Piping
Email Attachment Size Limits in Kayako Classic
Setting up Autoresponders for Different Email Queues
Preventing Spam Emails Using Bayesian Filtering
Using Break-Lines to Remove Previous Replies from Incoming Emails
Editing "Select Department" Form Description Text and Kayako Classic Templates
Users Setting Priority for Their Own Tickets
Disabling Customer Satisfaction Surveys
Creating Tickets on Behalf of an Existing User
Setting Automatic Ticket Follow-Ups
Enabling a Rich Text Editor for Ticket Replies