Overview
The latest stable version of Kayako Classic is 4.98.9. We advise using this version for optimal performance and compatibility.
Background
We released version 4.99.x with the intention of supporting PHP 8.2.1, as detailed in our Kayako Classic Server Configuration and System Requirements. However, this update encountered several complexities, leading to stability issues in the 4.99.x versions. For reference, you might encounter errors like "Cannot access protected property" after upgrading to version 4.99.8.
In light of these challenges, our focus has shifted towards maintaining the stability and security of the currently stable version, 4.98.9, which supports PHP 7.3.x.
Download and Installation
You can download the Kayako Classic 4.98.9 build for Case or Fusion from this Google Drive folder.
Please ensure that you review the Kayako Classic Server Configuration and System Requirements and follow the instructions in Installing Kayako Classic Download for a smooth installation process.
Future Developments
While our engineering efforts are focused on maintaining the current stable version, we are excited to announce the upcoming rollout of an AI co-pilot feature this quarter. This innovative addition is part of our ongoing commitment to enhancing user experience.
Ongoing Support and Alternatives
Our support team remains dedicated to assisting with any critical issues that might arise with Kayako Classic. We understand the importance of having a reliable and efficient support system and will continue to offer guidance and solutions.
We recommend exploring The New Kayako (TNK) Cloud product for users seeking more advanced features and continual updates. This platform is actively receiving new features, improvements, and bug fixes, aligning with the evolving needs of modern support teams.
Summary
We recommend using Kayako Classic version 4.98.9 for a stable and efficient experience. This version is fully supported by our team, ensuring you can continue to rely on Kayako Classic for your business needs. For those looking for newer features and ongoing updates, our New Kayako (Cloud) offers an excellent alternative.