This article provides step-by-step instruction on how to disable customer satisfaction surveys on Tickets and Chats.
Disabling Ticket Surveys
By default, survey emails are enabled only for the 'Closed' ticket status.
You can disable the survey emails by navigating to Admin CP > Tickets > Statuses > Closed > Options > Send satisfaction survey email = No.
Disabling Chat Surveys
- Empty the contents of the following phrases from Admin CP > Languages > Phrases :
Survey email/chat will not be sent to the user asking for rating and comments.