This article provides continued support information for current Kayako Classic customers.
|License Type||Support Details|
|Kayako Classic OnDemand customers||
Nothing changes for our Kayako OnDemand customers. We'll continue to support your current Kayako product, and we'll continue to upgrade you to the new Kayako when you’re ready.
|Kayako Classic Download subscription customers (signed up July 2014 onwards)||
We will continue to support and develop Kayako Download with new capabilities and updates and you have the option of upgrading to the new Kayako at a time that suits you.
|Kayako Classic Download customers on legacy perpetual licenses (signed up before July 2014)||
If you are a Kayako Download perpetual license customer with a legacy perpetual license plans and would like to upgrade or download the latest releases, you will first need to renew your license.
Upgrading to the New Kayako
You can still upgrade to the new Kayako, at a time that suits you.
Please get in touch with Kayako Customer Support if you have any questions.