Overview

This article provides details about the new features and improvements in the Kayako Classic Release Version 4.75
Find out more about the Kayako Classic.

Information

The following new features were added:

[SWIFT-5061] - Added option for administrators to control maximum cases per page for individual views.
[SWIFT-5066] - The Knowledgebase and News WYSIWYG editors now support drag/drop image upload.
[SWIFT-5060] - Emoji support has been added to case subjects.

[SWIFT-5082] - "From Email is Empty" error is logged if the "From:" field contains special characters.
[SWIFT-2992] - Duplicate tickets displayed within Client Support Center when sorting according to status.
[SWIFT-4479] - In Open Queue mode, transferred chat requests are not offered in Kayako Desktop if the operator's status is set to Away.
[SWIFT-2440] - Help desk should not send follow up emails to the CC'd users of a ticket.
[SWIFT-3297] - Improved pagination when searching for cases from the staff control panel.
[SWIFT-3654] - Attachment support has been added to the staff API for notifications and replies.
[SWIFT-3702] - In Open Queue mode, chats cannot be transferred to staff when live chat department is not assigned.
[SWIFT-4424] - SLA plan is not applied if "clear Reply Due time" option is enabled for a status.
[SWIFT-4857] - Custom fields linked to Live chat (after chat) group are not updating.
[SWIFT-4968] - First ticket post-treated as plain text, even if it contains HTML.
[SWIFT-5034] - Current year within yearly ticket recurrence is now supported.
[SWIFT-5054] - Resolved and Autoclosed date show different timestamps in reports.
[SWIFT-5063] - Improved support and error messages when open_basedir is enabled.
[SWIFT-5069] - Emails from iPhones are being parsed blank.
[SWIFT-5079] - Merging users generates a PHP error.
[SWIFT-3020] - Survey email should be sent after a ticket is closed.