Overview

We are really pleased to announce Kayako 4.70 is available now, bringing with it official out-of-the-box localizations for seven new languages: Dutch, French, German, Italian, Portuguese, Russian and Spanish to make it even easier for your local teams and customers to use Kayako.

Information

Kayako 4.70 also adds:

• Brute-force login prevention (account locks after too many login attempts) for your customers in the support center.
• PHP 5.6 compatibility for Kayako Download customers.
• PHP 5.4 is now enforced as a minimum requirement as of Kayako 4.70.
• Thirty-seven bug fixes and improvements.
• All the latest security improvements and fixes.

You can find a full changelog in the release notes below. 

Kayako Download customers can find the updated product files by logging into my.kayako.com, under My Orders.

Change Log

Highlights

• Out-of-the-box localizations for nine languages (English US and UK, German, French, Portuguese (PT), Dutch (NL), Italian, Spanish, and Russian).
• Brute-force login prevention (account locks after too many login attempts) for your customers in the support center.
• PHP 5.6 compatibility for Kayako Download customers.
• PHP 5.4 is now enforced as a minimum requirement as of Kayako 4.70.
• Thirty-seven bug fixes and improvements.
• All the latest security improvements and fixes.

New features and improvements

• SWIFT-1337 - Include ticket contents (the opening message) in ticket receipt emails.
• SWIFT-2876 - Include template group name in live chat histories.
• SWIFT-3104 - Add a REST API option to include attachments in staff replies.
• SWIFT-3509 - Add a default news article on first set up to introduce new users to Kayako.
• SWIFT-4204 - Update TinyMCE to 4.0.19.
• SWIFT-4303 - Add out of the box localizations for eight new languages.
• SWIFT-4387 - Add a REST API parameter to specify an 'email queue ID' when creating a new ticket.
• SWIFT-4561 - Login failure lockout in the support center for end-users.
• SWIFT-4579 - Security issue (medium) (information disclosure/user enumeration).
• SWIFT-4605 - PHP 5.6 compatibility.

Fixes and other changes

• SWIFT-918 - Custom fields are sometimes shown for the wrong live chat departments.

• SWIFT-949 - Radio type custom field values are not displayed correctly in Kayako Desktop.

• SWIFT-950 - Ticket 'Follow-up' actions only sends an email to one recipient when multiple email addresses are specified.

• SWIFT-1121 - Macros do not assign ownership when the macro changes the ticket's department.

• SWIFT-1315 - Email templates don't pick up type, status, and priority field translations.

• SWIFT-2638 - 'Private reports' can be executed by any staff user.

• SWIFT-2677 - Latest staff reply time and status is not updated when merging a ticket.

• SWIFT-2831 - Capitalized file extensions sometimes prevent attachment downloads (weird).

• SWIFT-2863 - If User Email Verification is disabled, registration confirmation emails are not sent at all.

• SWIFT-2888 - Using '#' in search causes an error to be logged.

• SWIFT-3087 - Ticket View screen sometimes breaks in Internet Explorer when resolving a ticket.

• SWIFT-3191 - After editing a single custom field under Ticket Time Tracking section, all other custom field entries display that updated value.

• SWIFT-3197 - SLA resolution deadline is reset for a ticket when user/client the reply is made by email parser when it shouldn't be.

• SWIFT-3239 - News articles are not sent to subscribers when sending the news to specific user groups.

• SWIFT-3244 - When the staff doesn't have the permission to update reports, they can't run them at all.
• SWIFT-3416 - 'Undefined offset' bug when mass-replying to tickets.
• SWIFT-3743 - A 'Cross-Site Request Forgery' error is triggered when accessing /?/Base/User/Login if the user is already logged in.
• SWIFT-3876 - Browser spell checker doesn't work in TinyMCE 4.
• SWIFT-3929 - 'First Response Time' calculation is broken for merged tickets.
• SWIFT-3988 - Incorrect 'MIME' type for PNG images creating issues when using the REST API.
• SWIFT-4036 - Incorrect ticket URL in included scheduled report.
• SWIFT-4094 - 'Not equal to' condition in SLA plan criteria does not work.
• SWIFT-4123 - Tickets created by emails sent from Outlook or Thunderbird in some circumstances have creation date greater than the present date.
• SWIFT-4239 - Copy-paste issues in TinyMCE 4 in Safari.
• SWIFT-4607 - Update TinyMCE to the latest version.
• SWIFT-4610 - Correct the description text under Ticket Recipients.
• SWIFT-4622 - Knowledgebase article URL breaks if the article contains special characters.
• SWIFT-4623 - When Reply-To: field is encrypting error Invalid Data Provided is rendered under parser Logs.
• SWIFT-4626 - Errors are being generated when TO field is empty in headers.
• SWIFT-4627 - 'trim()' expects parameter '1' to be string, array  given(__swift/apps/base/library/CustomField/class.SWIFT_CustomFieldManager.php:272) .
• SWIFT-4630 - Sample ticket email contains Invalid Ticket URL and three language errors.
• SWIFT-4636 - Holidays are not considered while calculating the reply due time.
• SWIFT-4641 - Minimum 'PHP' version of 5.4 is now enforced by the setup script.
• SWIFT-4661 - "Posted By" is misaligned with the title for news articles in the support center.
• SWIFT-4632 - Rename 'Viet Nam' to 'Vietnam.'
• SWIFT-4633 - 'ExtendedCountryContainer' fixes, because of some country names and codes are out of date.