Overview
In Kayako, it is possible to use custom fields data when customizing email templates. To do so, just like any other type of field, you can use data from custom fields when editing the templates for autoresponders and notification emails. This article provides the details to do so.
Information
- To specify a custom field as a variable in a template, you'll use the following tag:
<{$_customFields[GroupName][FieldName]}>
- You can then replace 'GroupName' and 'FieldName' with the actual group and field names for your custom field.
- Kayako then adds that field's data to the email copy.
NOTE: Only ticket custom fields can be used in the notifications email templates.
Valid Examples for the GroupName and FieldName
- GroupName -
Testing group
- FieldName -
Testing
,Testing text
,Text-area
,Select_value
,Testing-123
Valid Template Changes Will Be:
-
<{$_customFields[Testing_roup][Testing]}><br />
-
<{$_customFields[Testing_group][Testing_text]}><br />
-
<{$_customFields[Testing_group][Text_area]}><br />
-
<{$_customFields[Testing_group][Select_value]}><br />
-
<{$_customFields[Testing_group][Testing_123]}><br />
For more help, please refer to our articles on: