This article provides useful information on downloading the key.php file for Kayako account.
- If you are on Download subscription and have updated information with regards to your helpdesk, you will need to update your existing key.php file with a new one. The information update includes changes like increase/decrease of seat count and domain change.
- You can download the key.php file from under the 'My Orders' tab by logging in to your Kayako account using your registered email ID. You would see a drop-down button next to the 'Manage' option which is where you can download the file from.
Note 1: Every time you replace the key.php file, you need to rebuild cache to bring those changes into effect using the following link:
Note 2: The key.php file needs to be updated/refreshed on a yearly basis.