The article details the process to reset the my.kayako.com password.
You can change your password using the Reset Password option.
Please note that you will need to use your registered email ID to get the password reset email. Make sure you check your Spam/Junk/Quarantined email in case of the email lands in those folders. The From address for the email is firstname.lastname@example.org.
If you happen to click on the Reset Password option multiple times, please use the latest link to reset your password.
Additionally, please note that even if multiple users can access your my.kayako.com account, the password would remain the same for all the users.