Since recurring payments are automatically deducted from the card associated with your account, you'll want to keep your billing information up-to-date.
This article provides instructions for updating your billing information.
Follow the instructions provided below:
- Log in to my.kayako.com using your registered email address and password.
- Click on the Billing Info at the top-right side of your portal.
- Click on Customer Information tab and update the information where applicable.
- Once done, click Next to open the Billing Information tab below.
- Click on the Delete link if you want to delete any of your old credit/debit cards in the account.
- You can add a new credit/debit card to your account within the same tab.
- Click on Submit to complete the process.
- Log out and further log in again to my.kayako.com using your registered email ID to be able to see the changes.