While in the past you were able to manage the number of seats in your subscription from My Kayako helpdesk that feature had to be disabled due to operational issues. Please contact us via chat to have new seats added quickly to your subscription.
The number of staff users or accounts that you can add to Kayako depends on the number of seats you have purchased for your subscription. If you purchased five (5) seats, then you can only create five (5) staff user accounts (for agents and admins). If your staff count exceeds the number of purchased seats, your helpdesk becomes inaccessible and you may receive the following message:
Staff count exceeded. (3 > 2). Please contact Kayako Support for further assistance.
If you encounter this problem, check out the guide we prepared for you at Fixing the Staff Count Exceeded Error. However, to prevent this from happening, you can contact us via chat to increase your seat counts.
Contact our support team via chat in this same portal and we will have extra seats added to your subscription in no time.
After increasing your seat count, you should be able to add or create an additional user account.