Each of our products can be purchased either OnDemand (pay monthly) or Download (annual subscription, download and install in your own IT environment).
This article explains the difference between Kayako OnDemand and the Download options.
The following table outlines the differences between Kayako OnDemand and Download.
|Kayako OnDemand||Kayako Download|
|Pay-as-you-go monthly Subscription.||Products available as annual Subscription|
|Hosted SaaS helpdesk service.||Kayako software hosted within your own IT environment.|
|Reliable and secure services using latest technologies and well-trained and experienced engineers.||Maintenance of own Hardware, Network, and other Infrastructure by in-house administrators.|
|Scalable as per the size of the organization and helpdesk.||Involves infrastructure investment.|
|Quickest and easiest; new accounts active within fifteen minutes.||Relative higher turn-around times.|
|Contingency technologies used for replicating data across locations for security and reliability.||Involves huge investments.|
Note: Kayako needs little more than a typical optimized web server set up running PHP, and we have detailed installation documentation which we are adding to all the time.