You may want to know what is the direct URL or link of a ticket submission form of a specific department. This article provides information on how to get this information.
If you wish that your clients should be able to submit tickets directly to a specific department without having them go through choosing any department, or maybe you want to embed the ticket submission form link to another website, the following 'direct URL' format can be used:
All you need to do here is to change:
- "yourdomain" to your actual instance domain.
- <departmentID> to the actual department ID where this form belongs
The above URL format will automatically use your default template group. If you want to use a different template group, you may include it in the URL such as:
NOTE: Change the "TemplateGroupName" to the actual name of the template group you want to use.
Getting the Department ID
You can check the <departmentID> by hovering over the department name in the admin control panel which will reflect the details at the bottom left corner of the screen.
In the example below, the department ID is 130.