As a result of a third party Identity Provider (IdP) integration, the users are getting the following error while trying to log in to the Kayako Fusion Instance:
Invalid Data Provided: 2
This article provides a resolution for this error.
- Error code 2 indicates that invalid XML Fusion is calling PHP's simplexml_load_string to parse the XML from your login share, and if it cannot find the result tag, errors will arise.
- Since this is a third party integration, there is not much that can be recommended to the customer other than referring to the forum community.
The customer should be aware that they are trying to enable external authentication through their own IdP.