Overview
This article describes the process of rebuilding the helpdesk cache manually.
Process
Follow the instructions provided below to rebuild the help desk cache manually:
- Copy the URL
http://yourdomain.com/helpdesk-installation-directory/staff/index.php?/Core/Default/RebuildCacheto an internet browser. - Replace yourdomain.com with your actual domain name.
- Replace helpdesk-installation-directory with the actual help desk installation directory on your servers.
- Press the Enter key.