You may want to approve certain comments added by your customers to your knowledge base articles. Also, you may want to delete inappropriate or irrelevant comments or mark them as spam.
This article provides instructions to moderate comments on knowledge base articles.
The comments posted by users on knowledge base articles appear in the Staff Control Panel.
Staff members can moderate the comments if their Team has the required permissions. The permissions to moderate the comments can be assigned to the teams via the Admin Control Panel. The comments can also be configured to be approved automatically.
- Log in to your Kayako instance and go to the Staff Control Panel.
- Navigate to Home > Comments.
- Select the comment you want to moderate by checking the box next to the author's name.
- You can Approve, Delete, or mark the comment as Spam.