This article provides information on the different sections of the Language Packs that you can use in Kayako.
The language packs for Kayako Fusion are separated into distinct sections. Each section contains a collection of phrases that are common to a particular area of the product. When adding your own language phrase entries, you will want to be sure that you add it under the correct section.
Here is an alphabetical list of the sections available and a short description of which part of the product they are related to:
|The "global" section. Use this if there is no specific section you would like to target.
|The change password section of the user account area (after logging in).
|The Email Article feature of the knowledgebase.
|The main index page of the client support center.
|The knowledgebase section.
|The lost password area of the client support center.
|The user account area of the client support center (after logging in).
|Phrases loaded exclusively for the news article RSS feed.
|The news section (excluding RSS feed).
|Phrases loaded exclusively for outgoing e-mails related to tickets (such as ticket receipts).
|The tickets area (ticket list, ticket view, ticket submission, ticket reply).
|The troubleshooter section.