Overview
After the successful launch of PHP 7 support, we are still focusing on product enhancement and stabilization.
This article details the improvements, features, and resolutions offered by the Kayako Classic 4.93.01 release version.
Information
Fixed Defects
JIRA Defect # |
Subject |
| [KAYAKOC-6655] |
Rendering of Mathematical representation including "<" or ">" symbols
|
| [KAYAKOC-3955] |
Incorrect date format under the Release tab.
|
| [KAYAKOC-6716] |
Setting 'Overdue ticket background color' is not working as expected
|
| [KAYAKOC-7302] |
Merging user accounts issue.
|
| [KAYAKOC-4793] |
Column Alias does not work for Custom Fields in KQL.
|
| [KAYAKOC-7154] |
Text on Printed Tickets are small.
|
| [KAYAKOC-4325] |
Search ticket API does not seem to get all the results.
|
| [KAYAKOC-6701] |
Visitor tracking still works when chat is offline.
|
| [KAYAKOC-7487] |
"Validate news subscriber email address" setting issue.
|
| [KAYAKOC-6235] |
Ticket Escalation does not happen if the number of tickets to be escalated is more 1000.
|
| [KAYAKOC-7603] |
Compare template option broken, displaying a blank page.
|
| [KAYAKOC-7630] |
HTML contents are displayed in the outgoing email when a ticket is forward to the third party.
|
| [KAYAKOC-7709] |
TinyMCE js is not cached.
|
| [KAYAKOC-7740] |
Staff reply text is rendered in a single line in the ticket post with TinyMCE disabled.
|
| [KAYAKOC-7774] |
Inline images in incoming emails/tickets are not working.
|
| [KAYAKOC-7859] |
Problems with substrings and Unicode characters.
|
| [KAYAKOC-5770] |
System doesn't import the Holidays that don't have any Flag defined in SLA Holidays section.
|
| [KAYAKOC-6539] |
Data in Fields "Reply to the email" and "Forward the email" was not saved during update or creation of Parser Rules.
|
| [KAYAKOC-7155] |
Update' button in Header Logos page of Templates does nothing when clicked without entering any data
|
| [KAYAKOC-7164] |
Staff-Categories - Parent category - Edit mode - Text corresponding to "Inherit" is seen (Inherit radio button not seen)
|
| [KAYAKOC-7196] |
Sorting based on "Last Activity" is reversed in Active Sessions Admin of Diagnostics
|
| [KAYAKOC-7225] |
Reports are broken for selective arguments with any key variable.
|
| [KAYAKOC-1065] |
Long and wide tables do not have bottom horizontal scroll stick to the bottom of the window.
|
| [KAYAKOC-1577] |
User role is not getting updated as "Manager" even after setting the default user designation setting as "Manager".
|
| [KAYAKOC-2383] |
"Recurrence Starts" field under 'Recurrence' tab in Tickets accepts the past date
|
| [KAYAKOC-2488] |
Widget icon is displayed incompletely in Customer Portal.
|
| [KAYAKOC-6599] |
Edit Ticket Type window in Admin Login is incomplete and has the content partially hidden.
|
| [KAYAKOC-7135] |
The user policy with name default cannot be found on AddServer call.
|
| [KAYAKOC-7162] |
Last updated article is not the first article to be displayed on the Help Centre
|
| [KAYAKOC-7201] |
Missing scroll bar in the tab "Settings Tickets" in Edit Template screen that blocks a user from displaying option "user can select a ticket priority".
|
| [KAYAKOC-7206] |
Scheduled Tasks: When we sort by "Runs every" column, all records will be cleared.
|
| [KAYAKOC-7212] |
Exception error is displayed when running a scheduled task "Auto Close
|
| [KAYAKOC-7304] |
Cache records on Diagnostics > Cache Info, are not clickable.
|
| [KAYAKOC-7325] |
Observing error while creating a ticket by staff credential.
|
| [KAYAKOC-7334] |
Issue when opening Macros under Tickets in Staff Panel.
|
| [KAYAKOC-7366] |
"Insert Category" under Macros throwing errors.
|
| [KAYAKOC-248] |
Browsing session is not getting removed despite the user idle more than configured limit.
|
| [KAYAKOC-3660] |
Custom fields description is at the wrong place.
|
| [KAYAKOC-7309] |
The Quick filter 'Type' under Staff Panel > News > Categories filters articles instead of categories
|
| [KAYAKOC-7468] |
Running reports without KQL throws an error.
|
| [KAYAKOC-4433] |
Email field in comment section accepting invalid emails.
|
| [KAYAKOC-4468] |
Manage Reports: When we export a report as HTML, the exported report is missing an icon.
|
| [KAYAKOC-6774] |
Video was not displayed when opening a ticket from Staff panel for tickets created from Helpcenter.
|
| [KAYAKOC-6792] |
Incorrect Description for Starts on Field in Option tab under Manage News section for Staff Panel.
|
| [KAYAKOC-7485] |
Chat survey form without data submission issue.
|
| [KAYAKOC-7492] |
Printing a ticket that includes a note, the note was not printed in the Staff Panel Tickets section.
|
| [KAYAKOC-7601] |
When CAPTCHA doesn't match, an error message is displayed and the content typed in Subject disappears.
|
| [KAYAKOC-2990] |
Show/Hide Ticket Tree Sidebar is not working.
|
| [KAYAKOC-4327] |
Errors while Reports without a report category.
|
| [KAYAKOC-7211] |
Incorrect delete message is displayed while deleting an Email Parser Rule
|
| [KAYAKOC-373] |
Autoresponder should be sent in the user's preferred language.
|
| [KAYAKOC-7668] |
Details of a visitor that visited page previously is displayed while initiating a Live Chat as a different registered user.
|
| [KAYAKOC-7851] |
Admin can create multiple staff with the same user name and email address via REST API.
|
| [KAYAKOC-7861] |
Edit Rating screen is missing vertical scroll bar, thus preventing some options from being displayed in Admin Rating Section.
|
| [KAYAKOC-7782] |
Move Attachments displays 111.00% after completion and displays incorrect data
|
| [KAYAKOC-7808] |
Can't import out of dated Templates issue.
|
| [KAYAKOC-7812] |
Unwanted HTML tags are displayed in email with customer reply in ticket history.
|
NOTES:
Refer to the upgrade instructions, when updating.
You can also reach us through Kayako Classic Support for further queries.
Find out more about Kayako Classic!