The article details the improvements, features, and resolutions offered by Kayako Classic 4.93.1.
After a successful launch of PHP 7 support, we are still focusing on product enhancement & stabilization.
[KAYAKOC-6655] Rendering of Mathematical representation including "<" or ">" symbols.
[KAYAKOC-3955] Incorrect date format under the Release tab.
[KAYAKOC-6716] Setting 'Overdue ticket background color' is not working as expected.
[KAYAKOC-7302] Merging user accounts issue.
[KAYAKOC-4793] Column Alias does not work for Custom Fields in KQL.
[KAYAKOC-7154] Text on Printed Tickets are small.
[KAYAKOC-4325] Search ticket API does not seem to get all the results.
[KAYAKOC-6701] Visitor tracking still works when chat is offline.
[KAYAKOC-7487] "Validate news subscriber email address" setting issue.
[KAYAKOC-6235] Ticket Escalation does not happen if the number of tickets to be escalated is more 1000.
[KAYAKOC-7603] Compare template option broken, displaying a blank page.
[KAYAKOC-7630] HTML contents are displayed in the outgoing email when a ticket is forward to the third party.
[KAYAKOC-7709] TinyMCE js is not cached.
[KAYAKOC-7740] Staff reply text is rendered in a single line in the ticket post with TinyMCE disabled.
[KAYAKOC-7774] Inline images in incoming emails/tickets are not working.
[KAYAKOC-7859] Problems with substrings and Unicode characters.
[KAYAKOC-5770] System doesn't import the Holidays that don't have any Flag defined in SLA Holidays section.
[KAYAKOC-6539] Data in Fields "Reply to the email" and "Forward the email" was not saved during update or creation of Parser Rules.
[KAYAKOC-7155] Update' button in Header Logos page of Templates does nothing when clicked without entering any data
[KAYAKOC-7164] Staff-Categories - Parent category - Edit mode - Text corresponding to "Inherit" is seen (Inherit radio button not seen)
[KAYAKOC-7196] Sorting based on "Last Activity" is reversed in Active Sessions Admin of Diagnostics
[KAYAKOC-7225] Reports are broken for selective arguments with any key variable.
[KAYAKOC-1065] Long and wide tables do not have bottom horizontal scroll stick to the bottom of the window.
[KAYAKOC-1577] User role is not getting updated as "Manager" even after setting the default user designation setting as "Manager".
[KAYAKOC-2383] "Recurrence Starts" field under 'Recurrence' tab in Tickets accepts the past date.
[KAYAKOC-2488] Widget icon is displayed incompletely in Customer Portal.
[KAYAKOC-6599] Edit Ticket Type window in Admin Login is incomplete and has the content partially hidden.
[KAYAKOC-7135] The user policy with name default cannot be found on AddServer call.
[KAYAKOC-7162] Last updated article is not the first article to be displayed on the Help Centre.
[KAYAKOC-7201] Missing scroll bar in the tab "Settings Tickets" in Edit Template screen that blocks a user from displaying option "user can select a ticket priority".
[KAYAKOC-7206] Scheduled Tasks: When we sort by "Runs every" column, all records will be cleared.
[KAYAKOC-7212] Exception error is displayed when running a scheduled task "Auto Close".
[KAYAKOC-7304] Cache records on Diagnostics > Cache Info, are not clickable.
[KAYAKOC-7325] Observing error while creating a ticket by staff credential.
[KAYAKOC-7334] Issue when opening Macros under Tickets in Staff Panel.
[KAYAKOC-7366] "Insert Category" under Macros throwing errors.
[KAYAKOC-248] Browsing session is not getting removed despite the user idle more than configured limit.
[KAYAKOC-3660] Custom fields description is at the wrong place.
[KAYAKOC-7309] The Quick filter 'Type' under Staff Panel > News > Categories filters articles instead of categories
[KAYAKOC-7468] Running reports without KQL throws an error.
[KAYAKOC-4433] Email field in comment section accepting invalid emails.
[KAYAKOC-4468] Manage Reports: When we export a report as HTML, the exported report is missing an icon.
[KAYAKOC-6774] Video was not displayed when opening a ticket from Staff panel for tickets created from Helpcenter.
[KAYAKOC-6792] Incorrect Description for Starts on Field in Option tab under Manage News section for Staff Panel.
[KAYAKOC-7485] Chat survey form without data submission issue.
[KAYAKOC-7492] Printing a ticket that includes a note, the note was not printed in the Staff Panel Tickets section.
[KAYAKOC-7601] When CAPTCHA doesn't match, an error message is displayed and the content typed in Subject disappears.
[KAYAKOC-2990] Show/Hide Ticket Tree Sidebar is not working.
[KAYAKOC-4327] Errors while Reports without a report category.
[KAYAKOC-7211] Incorrect delete message is displayed while deleting an Email Parser Rule.
[KAYAKOC-373] Autoresponder should be sent in the user's preferred language.
[KAYAKOC-7668] Details of a visitor that visited page previously is displayed while initiating a Live Chat as a different registered user.
[KAYAKOC-7851] Admin can create multiple staff with the same user name and email address via REST API.
[KAYAKOC-7861] Edit Rating screen is missing vertical scroll bar, thus preventing some options from being displayed in Admin Rating Section.
[KAYAKOC-7782] Move Attachments displays 111.00% after completion and displays incorrect data.
[KAYAKOC-7808] Can't import out of dated Templates issue.
[KAYAKOC-7812] Unwanted HTML tags are displayed in email with customer reply in ticket history.
Use upgrade instructions, when updating.