Overview

We’re excited to announce a new Kayako Classic release which focuses on product stabilization. Below are the highlights:

• Encrypted password storage for email queue

• Better handling of white spacing in ticket content

• Better user session management

• Validation for profile image

• SEO improvement

• Email validation at HelpCenter 

Information

Kayako Classic 4.92.4 resolves the following Bugs:

Configuration settings

• [KAYAKOC-244]: Text field Clean up unverified accounts should accept an Integer value

• [KAYAKOC-240]: Wrong approximation value with decimal inputs under SLA plans.

• [KAYAKOC-255]: Incorrect sample URL for Flag icon under Language settings.

• [KAYAKOC-277]: Email queue password must be encrypted.

• [KAYAKOC-835]: Staff permission doesn't override team permission for custom fields.

• [KAYAKOC-2521]: Kayako doesn't validate the profile image on size & type.

HelpCenter

• [KAYAKOC-257]: Better user session management on HelpCenter.

• [KAYAKOC-265]: Language change at HelpCenter always redirects to the Homepage.

• [KAYAKOC-258]: Wrong confirmation message while adding comments under KB articles.

• [KAYAKOC-268]: Kayako should have email validation at HelpCenter.

• [KAYAKOC-304]: Kayako throws an error with multiple attachments option at HelpCenter.

• [KAYAKOC-372]: KB articles linked with the different categories shouldn't have different URLs.

• [KAYAKOC-2494]: The Remember me option at Help Center is not working as it is expected.

Tickets

• [KAYAKOC-402]: Kayako misinterprets the email address which contains Apostrophe(').

• [KAYAKOC-2475]: Incorrect notification contents for new staff reply notification criteria.

• [KAYAKOC-3152]: Better handling of white spacing in the ticket content.

Please feel free to contact our support team for your queries.