Overview
This article provides information on the new features and improvements in the Kayako Classic Release Version 4.74.
Important Security Update: We strongly recommend all customers upgrade to 4.74.2, as it includes an important security update. Find out more about Kayako Classic on our website.
Information
Refer below to for details on new features and improvements.
New Features
The following new features were added:
- Express yourself better with a brand new WYSIWYG (rich text) editor for replies, new tickets, and knowledge base articles.
- It can be enabled under Ticket Settings and 'Enable TinyMCE Editor' in the admin area).
- It can be enabled under Ticket Settings and 'Enable TinyMCE Editor' in the admin area).
- Craft a more personal voice for your brand by using custom field data in autoresponders and ticket notifications.
- Custom field data can now be used in autoresponders, ticket notification templates.
- Custom field data can now be used in autoresponders, ticket notification templates.
- Take control of your security with an essential security update. Patches are available for customers on previous versions.
- Better teamwork with an improved round robin on inbound chats to better distribute live chat requests.
Fixes and Improvements
The following noted issues in the earlier release were fixed or improved:
- High priority security issue stated in June 2016 Security Advisory for Kayako Classic 4.73.3 and Earlier.
- SWIFT-3226 - All scheduled reports should run at a single instance.
- SWIFT-4794 - If SLA associated with a ticket is deleted, on forwarding the ticket - reply due is set to 'Overdue'.
- SWIFT-4931 - The Resolution Due time gets reset on Staff reply.
- SWIFT-4937 - Closing a ticket along with a reply doesn't dispatch survey email.
- SWIFT-4963 - User receives blank emails when staff replies from mobile apps.
- SWIFT-2403 - Line breaks not added in the notification.
- SWIFT-2416 - Special characters are filtered out while specifying the email address (with special characters) in the 'To' field while creating a ticket from Staff CP.
- SWIFT-2843 - The number of search results changes when sorting by column.
- SWIFT-3006 - Memory Leakage on enabling 'Enable Post Preview in Ticket List'.
- SWIFT-3052 - Rating scale for ticket only displays 5 points even if added more than this.
- SWIFT-3096 - When you export a language file and import it on another Kayako installation of the same version, multiple errors are displayed.
- SWIFT-3235 - Notifications are not working with Staff APIs.
- SWIFT-3764 -
setlocale()statement (under config.php) does not support Russian date format. - SWIFT-3852 - Bold the Scandinavian letters in KB article contents breaks the encoding of KB article under KB listing.
- SWIFT-4133 - Attachment is not sent in staff reply emails, for the tickets updated using Staff API.
- SWIFT-4165 - URL Encoding characters rendering issue in ticket posts.
- SWIFT-4233 - Private replies are sent to users if 'User' is selected in 'New reply from staff' notifications.
- SWIFT-4428 - If we put some text above the
<body>and<br>tags placed consecutively, Kayako purges the text above these tags. - SWIFT-4445 - Issue with SLA plan being applied on tickets in Resolved Status.
- SWIFT-4465 - Language selected under user's profile should be indicated at the support center language drop down option after login.
- SWIFT-4594 - Invalid Department App default PIPE email queue.
- SWIFT-4614 - Incorrect Reply Due time is calculated if multiple staff members reply to the same ticket in different timezones.
- SWIFT-4728 - Signatures does not work with autoclose emails.
- SWIFT-4816 - 'Creator/Replier' option under ticket search does not display tickets that are created by staff (with Send an email option).
- SWIFT-4873 - Helpdesk should parse emails containing no recipient details.
- SWIFT-4927 - With strip HTML tags setting enabled partial HTML content is stripped off at staff cp.