Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. This article explains if SLAs can be used for more.
In this Webinar: SLAs - How to Meet Your Customer Expectations, Customer Advocate-SME Sandeep Kaur and Technical Advocate-SME Kushal Sharma walkthrough:
- Why support teams use SLAs?
- How you can decide on SLAs for your specific team?
- How you can know your SLAs are right?
- How SLAs & Escalations help support teams?