Overview

The article provides a compilation of the most frequently asked questions about GDPR (General Data Protection Regulation) and Kayako Classic.

Information

 What is GDPR?

• The General Data Protection Regulation (GDPR) is the result of many years of work by the European Union (EU) to bring data protection legislation into line with new, previously unforeseen ways that personal data is now used and processed around the world.
  
  

When does it come into effect?

• The GDPR came into effect for all EU member states on 25 May 2018.
  
  

Will GDPR affect my company?

• Almost certainly. Any company that stores or processes personally identifiable information for EU residents will be responsible for complying with the new regulations, no matter which country of registration. 
  
  

• Kayako Classic stores various pieces of user information that would be counted as PII data including, but not limited to:

  • Full Name

  • Email Address

  • Twitter Handle

  • Facebook ID

  • IP Address

  • Phone Number

    Note: If you use custom fields within Kayako Classic, it is also possible that those could be considered PII data if they can uniquely identify an individual.
    
    

Does the Download (self-hosted) version also send the data mentioned above to the Kayako servers?

• Self-hosted customers retain all of their users' data in their own server and this information is not sent to us. If one wishes to find the user information that is saved in the database, one can run Custom Reports which connect directly to your database.