The customer wants to transfer data from another helpdesk system to Kayako. This article provides information on this.
It is important to maintain helpdesk data. Help will be provided to migrate your tickets, knowledge base, and other user information smoothly into a Kayako helpdesk of your choice, absolutely free of charge.
To make this process even easier, a utility called Impex has been created that automates the process of importing your data from another helpdesk system to Kayako. We already have a number of Impex modules for different helpdesks systems.
Note: If we do not have a module for your current helpdesk system, please let us know.
To get started on migrating your data into Kayako, please get in touch with us with the following information:
- Current helpdesk software that you are using
- Size of the helpdesk's database
- The Kayako license that you wish to purchase, and the number of seats required
Send these details to firstname.lastname@example.org