If you have incoming emails with no subject and you would like to ignore them to prevent to generate a spam ticket, you can create an email rule to discard them.
In this article, we will walk you through the steps on how to set up a rule to accomplish this.
When Kayako parses an email with an empty subject, it adds "(no subject)" to the ticket subject. We will create a rule to prevent this email from creating a ticket.
To create the rule:
- Go to the Admin panel and navigate to Email Parser > Rules > New.
- Choose criteria as Subject - Equal to - (no subject).
- Under the Actions tab, select the required action which you want to perform on such tickets.
After creating the rule, an empty subject email should no longer create a new ticket.