Overview
Kayako Classic Download customers can access log files from the system that can help identify and solve issues.
Prerequisite
- Access to the system files on the server.
Information
-
Navigate to the Kayako website file system. (for example,
C:\wamp64\www\kayako) -
Navigate to the
__Swift/logsfolder. There you will find 3 types of logs:-
Cache logs: contains all the fetch information and potential issues with your Cache files.
-
Cron logs: contain every scheduled item run and errors generated. This is useful to diagnose issues on scheduled tasks.
-
Error logs: contain every error, exception, and issues that the code is able to identify.
-
The files are in text and human-readable format and can be interpreted easily. Every entrance contains a detailed description and the exact timestamp of occurrence.