Kayako Classic Download customers can access log files from the system that can help identify and solve issues.
- Access to the system files on the server.
Navigate to the Kayako website file system. (for example,
Navigate to the
__Swift/logsfolder. There you will find 3 types of logs:
Cache logs: contains all the fetch information and potential issues with your Cache files.
Cron logs: contain every scheduled item run and errors generated. This is useful to diagnose issues on scheduled tasks.
Error logs: contain every error, exception, and issues that the code is able to identify.
The files are in text and human-readable format and can be interpreted easily. Every entrance contains a detailed description and the exact timestamp of occurrence.