Overview

This article provides details about the REST - TicketCount API call that Kayako Classic uses.

• GET /Tickets/TicketCount
  • Response

Information

GET /Tickets/TicketCount

Retrieve a list of counts for different departments, ticket status'es, owners, etc.

Note: API supported in version > v4.01.220

Response

<ticketcount>
  <departments>
  <department id="2">
  <totalitems>1</totalitems>
  <lastactivity>1306335569</lastactivity>
  <totalunresolveditems>1</totalunresolveditems>
  <ticketstatus id="1" lastactivity="1306335569" totalitems="1" />
  <tickettype id="0" lastactivity="1306335569" totalitems="1"totalunresolveditems="1" />
  <ownerstaff id="0" lastactivity="1306335569" totalitems="1"totalunresolveditems="1" />
  </department>
  </departments>
  <!-- Ticket Count grouped by Status --><statuses><ticketstatus id="1" lastactivity="1306335569" totalitems="1" /></statuses>
  <!-- Ticket Count grouped by Owner Staff --><owners><ownerstaff id="0" lastactivity="1306335569" totalitems="1"totalunresolveditems="1" />
  </owners><!-- Unassigned Ticket Count grouped by Department -->
 <unassigned><department id="1" lastactivity="1306335569" totalitems="1"totalunresolveditems="1" /></unassigned>
</ticketcount>