Overview

This article provides details about the REST - TicketAttachment API call that Kayako Classic uses, including its field types, arguments, and responses. 

• GET /Tickets/TicketAttachment/ListAll/$ticketid$
  • Arguments
  • Response
• GET /Tickets/TicketAttachment/$ticketid$/$id$
  • Arguments
  • Response
• GET /Tickets/TicketPost/ListAll/$ticketid$/$ticketpostid$
  • Arguments
  • Response
• POST /Tickets/TicketAttachment
  • Arguments (POST variables)
  • Response
• DELETE /Tickets/TicketAttachment//$ticketid$/$id$
  • Arguments

Information

GET /Tickets/TicketAttachment/ListAll/$ticketid$

Retrieve a list of a ticket's attachments.

Arguments

Red = required

Response

<attachments>
  <attachment>
    <id>1</id>
    <ticketid>1</ticketid>
    <ticketpostid>1</ticketpostid>
    <filename>icon_chart.gif</filename>
    <filesize>541</filesize>
    <filetype>image/gif</filetype>
    <dateline>1296645496</dateline>
  </attachment>
</attachments>

GET /Tickets/TicketAttachment/$ticketid$/$id$

Retrieve the attachment identified by $id$ that belongs to a ticket identified by $ticketid$.

The attachment contents are base64@wikipediaencoded.

Arguments

Red = required

Response

<attachments>
  <attachment>
    <id>1</id>
    <ticketid>1</ticketid>
    <ticketpostid>1</ticketpostid>
    <filename>icon_chart.gif</filename>
    <filesize>541</filesize>
    <filetype>image/gif</filetype>
    <dateline>1296645496</dateline>
    <contents><![CDATA[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]]]]><![CDATA[></contents>
  </attachment>
</attachments>

GET /Tickets/TicketPost/ListAll/$ticketid$/$ticketpostid$

Retrieve a list of the ticket's attachments of the ticket post.

Arguments

Red = required

Response

<attachments>
  <attachment>
    <id>1</id>
    <ticketid>1</ticketid>
    <ticketpostid>1</ticketpostid>
    <filename>icon_chart.gif</filename>
    <filesize>541</filesize>
    <filetype>image/gif</filetype>
    <dateline>1296645496</dateline>
    <contents><![CDATA[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]]]]><![CDATA[></contents>
  </attachment>
</attachments>

POST /Tickets/TicketAttachment

Add an attachment to a ticket post.

Arguments (POST variables)

Red = required

Response

<attachments>
  <attachment>
     <id>1</id>
     <ticketid>1</ticketid>
     <ticketpostid>1</ticketpostid>
      <filename>icon_chart.gif</filename>
      <filesize>541</filesize>
      <filetype>image/gif</filetype>
      <dateline>1296645496</dateline>
   </attachment>
</attachments>

DELETE /Tickets/TicketAttachment//$ticketid$/$id$

Delete an attachment identified by $id$ which belongs to a ticket identified by $ticketid$.

Argument

Red = required