Overview
This article provides details about the REST - TicketPriority API call that Kayako Classic uses, including its field types, arguments, and responses.
Information
GET /Tickets/TicketPriority
Retrieve a list of all ticket priorities and their properties.
Response
<ticketpriorities>
<ticketpriority>
<id>1</id>
<title>Normal</title>
<displayorder>1</displayorder>
<frcolorcode>#45991c</frcolorcode>
<bgcolorcode /><displayicon>{$themepath}icon_prioritylow.gif</displayicon>
<type>public</type>
<uservisibilitycustom>0</uservisibilitycustom>
</ticketpriority><ticketpriority>
<id>6</id>
<title>Critical</title>
<displayorder>6</displayorder>
<frcolorcode>#ffffff</frcolorcode>
<bgcolorcode>#d6000e</bgcolorcode>
<displayicon>{$themepath}icon_prioritycritical.gif</displayicon>
<type>public</type><uservisibilitycustom>1</uservisibilitycustom>
<usergroupid>2</usergroupid>
</ticketpriority>
</ticketpriorities>
GET /Tickets/TicketPriority/$id$
Retrieve a specific ticket priority identified by $id$.
Arguments
Red = required
Name |
Description |
| $id$ | The unique numeric identifier of the ticket priority |
Response
<ticketpriorities>
<ticketpriority>
<id>6</id>
<title>Critical</title>
<displayorder>6</displayorder>
<frcolorcode>#ffffff</frcolorcode>
<bgcolorcode>#d6000e</bgcolorcode>
<displayicon>{$themepath}icon_prioritycritical.gif</displayicon>
<type>public</type><uservisibilitycustom>1</uservisibilitycustom>
<usergroupid>2</usergroupid>
</ticketpriority>
</ticketpriorities>