This article describes how to find the build version of a customer’s Kayako instance when trying to diagnose an issue. This can be achieved without asking the customer for permission or getting an admin to access their instance.
To find a Kayako instance's build version, you just need the domain/URL of the customer's Kayako instance.
- Open the Help Center page.
- Access the View page source option of your web browser. For browser-specific instructions, please refer to How to view the HTML source code of a web page.
- Using your browser's Search function, search for "version" and take note of the build's version as shown below. You can also find out the Kayako plan (Fusion/Case/Engage) on the same page under the Product field. Click on the image to enlarge.
example_kayako_domain.com/build.json to find the license details (version/product) for Download customers as highlighted below. Click on the image to enlarge.