Overview
Each member of your team will need to install Kayako Desktop on their computer, and then connect it to your Kayako Classic instance, whether it's OnDemand or Download. Then, they'll be able to monitor visitors to your website and handle customer conversations in real-time.
The installation process for Kayako Desktop is different for Windows and macOS. This article details the installation process for Kayako Desktop on macOS.
Information
Requirements
- Administrator Account for macOS
Process
To install Kayako Desktop on macOS follow the steps below:
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Download the latest stable release (attached to this article).
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Open the file to launch the installer.
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On the Introduction screen, click the Continue button.
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On the License Agreement screen, click the Continue button and then the Agree button in the pop-up window that appears.
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On the Destination Select window, select the drive you want to install Kayako Desktop on, then click Continue.
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On the Installation Type screen, click the Install button to begin the installation process.
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Enter your computer's administrative password and click Install Software.
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The Summary screen should display the message: The installation was successful.
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Click the Close button to finish the installation.
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Go to the Applications folder and open Kayako Desktop.
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On the front page, click the Add an account button to connect to your Kayako Classic instance.
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In the Preferences window that appears, add a name for your account in the Account Name field.
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In the Help desk URL field, enter the full URL for your support site, e.g.
https://support.[yourcompany].com. -
In the User Name and Password fields, enter the credentials you use to login to your support site.
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Check the Auto-connect box, if you want KDFM to automatically log in to this account when you start.
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Click the Save button to add your account.
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Click the Close button in the upper right to close the Preferences screen.
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Click on the account you just added to connect to your Kayako instance.
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If Kayako Desktop has connected to your support site successfully, you'll see the Online indicator in the upper-right.
