The following error message is received in Kayako Classic:
Your web server's PHP installation does not include IMAP support. *nix users should recompile their PHP with the '--with-imap' flag; Windows users can simply uncomment the extension='php_imap.dll' line
The article details the root cause and the steps to resolve the error.
- IMAP module is not enabled on their Kayako Server.
To resolve the error detailed previously, implement the steps listed below
Enable/install the IMAP module in
php.inifile on Kayako server.
Restart web services.