The end-user encounters the following error message while submitting support tickets:
The article details the root cause and resolution.
Users are experiencing this problem with ticket submission because of out of date templates in Kayako.
We have implemented General Data Protection Regulation (GDPR) related changes in the product and it requires out of date templates to be restored to get the updated template code.
For details on the process to restore the out of date templates, refer to Managing Your Template Modifications.