The Kayako Classic 4.93.02 release brings fixes to 27 issues that have been previously reported. Read to the following section to learn what these fixed issues are, as well as what to do if you are using an older version of Kayako Classic or Kayako Classic on-demand.
JIRA Ticket Number
|[KAYAKOC-6656]||Custom Apps FreshBooks Are Broken After Framework Changes|
|[KAYAKOC-8288]||Unrelated Custom Fields Are Populated by Workflows|
|[KAYAKOC-8814]||Error: "Date cannot be in the past: Recurrence starts" When Creating Tickets|
|[KAYAKOC-8947]||User Organizations Text Box No Longer Accepts Organization Names with Spaces|
|[KAYAKOC-7860]||Multiline Headers/From Address With Special Characters Are Not Supported in Email Parser|
|[KAYAKOC-7866]||MKTIME Function Has Stopped Working in the v4.93 Release|
|[KAYAKOC-7877]||Staff Signature Is Not Appearing in a Ticket on Kayako Portal When Creating a New Ticket from Kayako Agent Control Panel Using the 'Send an Email' Option|
|[KAYAKOC-8229]||Profile Images Are Broken in Internet Explorer 11|
|[KAYAKOC-8302]||Ticket Setting to Ban the Email Stopped Working|
|[KAYAKOC-8646]||Broken Formatting of the Custom Fields in View Ticket Form|
|[KAYAKOC-8667]||Kayako Loses All the Formatting If You Click Home > Home in Internet Explorer 11|
|[KAYAKOC-8698]||Broken KQL Matrix Reports|
|[KAYAKOC-8783]||Unable to Associate a User with an Organization If the Organization Contains Special Symbols like Brackets|
|[KAYAKOC-8796]||Filters Get Cleared and No Filters Get Applied Afterwards|
|[KAYAKOC-8798]||The Content Is Missing in Auto Close Inactivity and Final Closure Emails|
|[KAYAKOC-8933]||Inline Images Are Not Rendered in 'Ticket History' and 'Original Ticket Post Content in the Autoresponder Email'|
|[KAYAKOC-9129]||Emails Content Is Rendered in Single Line Where Only 'Text' Part Is Included in the Incoming Email Headers|
|[KAYAKOC-7871]||HTML in Macros Changes or Break While Editing|
|[KAYAKOC-7940]||Ampersand in the Department Name Is Rendered as an Entity|
|[KAYAKOC-8013]||Users Tab in the Organization Is Not Showing the Correct Users|
|[KAYAKOC-7912]||Kayako Is Unable to Send Outbound Emails If the Option ‘Use the Same Mailserver to Send Email’ Is Enabled|
|[KAYAKOC-7859]||Problems with Substrings and Unicode Characters|
|[KAYAKOC-6133]||Kayako SSO Plugin Not Working|
Settings Page Is Blank After Installing the SAML SSO App Available at GitHub
|[KAYAKOC-7740]||Staff Reply Text Is Rendered in a Single Line in the Ticket Post with TinyMCE Disabled|
|[KAYAKOC-7774]||Inline Images in Incoming Emails or Tickets Are Not Working|
- If you are using a version older than Kayako Classic 4.93.02 and experiencing one of the issues above, you need to upgrade your version to the latest release.
- If you are using Kayako Classic OnDemand, you can reach us at Kayako Classic Support Center for further queries on upgrading your instance.
- Find out more about our product at the Kayako Classic page.