The Kayako Classic 4.93.03 release brings fixes to 10 issues that have been previously reported. Read through the following section to learn what these fixed issues are, as well as be informed of what to do if you are using an older version of Kayako Classic.
This release is available at the moment of this communication for on-premise customers. Upgrade for OnDemand customers is planned to be rolled out later this quarter.
|Admin||KAYAKOC-10337||The number of users displayed on top of the Organization tab was incorrect and different from the actual number of users seen in other parts of the application. This has been fixed.|
|Articles||KAYAKOC-9177||If a news article ended with a table with italicized headers, it would not render it correctly. This issue has been fixed.|
|Reports||KAYAKOC-8695||The issue where identifiers would be displayed in exported reports instead of text values has been fixed.|
|Templates||KAYAKOC-8664||A bug that prevented differences between versions of templates from being color-coded has been fixed.|
|Tickets||KAYAKOC-9833||A bug related to displaying Unicode characters in the subject field of a ticket has been fixed. With this release, when Unicode characters such as '&' are entered in the subject field, they would be displayed correctly.|
|Tickets||KAYAKOC-8083||A bug related to displaying Unicode characters in the First and Last Name field of a ticket has been fixed. With this release, when Unicode characters such as '&' are entered in the subject field, they would be displayed correctly.|
|Tickets||KAYAKOC-8334||Follow-up time was not displayed correctly if the time selected was 12:00 am by a user in the UTC - 5 timezone. This has now been fixed.|
|Tickets||KAYAKOC-7993||A user would sometimes get an error while trying to open a link to the ticket from an email. This issue has been fixed. The user will now be prompted to sign in and after signing in, will be able to view the ticket.|
|Translation||KAYAKOC-9373||The word 'Owner' was misspelled in German. Therefore, if an admin selected "German" as the language, the displayed text would be incorrect. The mistake has been fixed now, so the German text will now display correctly.|
|User||KAYAKOC-3783||Registration of a new user in Kayako Engage sometimes throws an error. The issue has been fixed.|
If you are using a version older than Kayako Classic 4.93.03 and experiencing one of the issues above, you need to upgrade your version to this latest release.
Find out more about our product at the Kayako Classic page.