When you try to run a matrix report on Kayako Classic, sometimes it may not give you any output with no error message at all.
This issue is a known bug in older versions of Kayako Classic. This article provides information on how to fix this issue.
If you are using Kayako Classic 4.93.01 and lower, then you are likely to encounter this issue since it is a known bug on older versions. This issue was fixed in Kayako Classic 4.93.02 and higher versions. So to resolve this issue, you need to upgrade your helpdesk to the latest version available.
Kayako Classic Download: To upgrade to the latest version of Kayako Classic, please visit the Upgrading or Downgrading Your Kayako Classic Download Helpdesk article.
Kayako Classic OnDemand: Click the Submit a ticket button at the top of this page to request for an upgrade of your instance. We will upgrade it from the backend.