Overview
The Kayako Classic 4.93.07 release contains the fixes for four issues related to the Live Chat feature. This article describes the problems that have been fixed in this version and provides their reference IDs.
Information
- If you are hosting Kayako Classic by yourself, please download the latest version, and upgrade your environment. You can find the instructions in the article: Upgrading or Downgrading Your Kayako Classic Download Helpdesk.
- Find out more about our product at the Kayako Classic page.
List of Issues Fixed
Reference ID |
Issue Description |
|
KAYAKOC-13924 |
The chat continues to show as active in Kayako Desktop for 35-40 seconds after a visitor closes the chat session. |
|
KAYAKOC-15351 |
The Live Support icon sometimes shows offline, even when a staff member is logged into the Kayako Desktop. |
|
KAYAKOC-15361 |
The chat-closure confirmation dialog does not appear consistently for an end-user. As a result, the agent does not get notified about the ending of the chat. |