When you create an organization with special characters or symbols (i.e.,
My Company [KC] where the brackets
 were used) and try to associate a user to this organization, the auto-suggest will show the organization as
My Company [KC]. However, when you select this organization, the system removes the brackets and will show the organization name as
My Company KC, instead of
My Company [KC]. You will also see a message on the screen stating, 'One or more unsupported characters were stripped from the tag.'
This issue is a known bug in older versions of Kayako Classic. This article provides information on how to fix this issue.
If you are using Kayako Classic 4.93.01 and lower, then you are likely to encounter this issue since it is a known bug in older versions. This issue was fixed in Kayako Classic 4.93.02 and higher versions. Hence, you need to upgrade your helpdesk to the latest version available.
Kayako Classic Download: To upgrade to the latest version of Kayako Classic, please visit the Upgrading or Downgrading Your Kayako Classic Download Helpdesk article.
Kayako Classic OnDemand: Click the Submit a ticket button at the top of this page to request an upgrade of your instance. We will upgrade it from the backend.