Kayako Classic for iOS lets you take your customers with you so great customer service can continue - even out of the office through an iPhone, iPad, and iPod touch. You might have run into an issue where the app is frequently crashing, unable to open or view tickets, failing to open at all, and etc. after upgrading your iOS version. This article provides information on how to fix this issue when it occurs.
If you recently upgraded your iOS to version 13 and higher, and you are using Kayako Classic Mobile app version 3.3.8 and lower, you might experience issues such as:
- App not opening
- App freezing or not responding
- App frequently crashing
- Unable to open or view tickets
- Cannot connect to the URL
The problems listed above are known issues that were resolved since the release of Kayako Classic iOS 3.4. Therefore, to resolve these issues, you need to simply upgrade your Kayako Classic mobile app to the latest version.
If your Kayako app is configured for an auto-update, it will update automatically once a new version is released. Otherwise, head over to the Apple Store to download the latest release of Kayako Classic for iOS if you wish to upgrade.