Sometimes, when a user tries to send an email with multiline headers or a
Fromaddress that contains special characters, they will see the error in the email parser log that says
From Email is Empty #0. This article provides information on how to fix this issue.
This issue is a known bug that was caused by the code that handles multiple recipients or missing quotes that were not present. The parser was detecting the data on the
Fromfield as invalid.
If you are still using Kayako Classic 4.93.0, then you are likely to encounter this issue since it is a known bug on this version which was fixed in Kayako Classic 4.93.02 and higher versions. So to resolve this issue, you need to upgrade your helpdesk to the latest version available.
Kayako Classic Download: To upgrade to the latest version of Kayako Classic, please visit the Upgrading or Downgrading Your Kayako Classic Download Helpdesk article.
Kayako Classic OnDemand: Click the Submit a ticket button at the top of this page to request for an upgrade of your instance. We will upgrade it from the backend.