Overview
The Kayako Classic 4.93.08 release contains fixes for six (6) issues. This article describes the problems that have been fixed in this version and provides their reference IDs.
Information
- If you are using Kayako Classic OnDemand, your software upgrade will be facilitated in the backend. If you wish to upgrade now, please click the Submit a ticket button (at the top right-hand side of this page) to request an upgrade.
- If you are hosting Kayako Classic by yourself, please download the latest version, and upgrade your environment. You can find the instructions in the article: Upgrading or Downgrading Your Kayako Classic Download Helpdesk.
- Find out more about our product at the Kayako Classic page.
List of Issues Fixed
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Reference ID
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Issue Description
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- A defect was identified where the error "AutoExecute Query: INSERT swbayeswords" appears after upgrading from 4.92.04 to 4.93.01.
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- Images in "Ticket History" are re-processed as attachments, getting re-imported and are cumulatively added into the image history causing duplicate copies of it.
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- The recipient list does not show all recipients when you add multiple recipients in the” To” and “CC” fields. After sending the ticket update, clicking the drop-down button to show the details of the ticket update does not show all recipients added to the ticket.
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- Appending multiple inline images larger than 150KB makes the TinyMCE take a huge amount of time to upload the images.
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- A potential security vulnerability on the software through an SQL Injection in Ticket Custom Field was fixed in this release.
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- Outgoing emails appear as blank as inline images are saved as a base64 blob, which Kayako is failing to decode on outgoing messages.
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