Overview
Kayako supports nine different languages including English, English (UK), German, Spanish, French, Italian, Dutch, Portuguese, and Russian. You can enable additional languages or disable unsupported ones in the admin control panel. If you want to change the default language, you may also set this in the admin control panel.
NOTE: If the language you want to use has not been added to the language packs in the admin panel, you can download it from your Kayako account.
Prerequisite
- Access to the admin control panel (admin staff account).
Solution
To change the default language in Kayako Classic:
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Log in to the Admin CP.
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In the Home tab, select Templates from the Options menu.
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Click the Groups link.
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Click Default to open the edit mode.
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In the Edit Template Group window, click the Settings tab.
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Select the desired language in the Default language section drop-down menu.
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NOTE: The drop-down menu will only show you languages that have been added to your instance. If the language you want to use has not been added to the language pack yet, you can download it from your Kayako account.
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Click Save to save the changes.
Confirmation
The default language you selected will show up by default (i.e., from the Help Center) as shown in the image below.