Go to New Kayako
Overview
If you no longer wish to continue the service, you may request to stop the billing and cancel the account. Refer to the information below to know how to request account cancellation.
Information
To cancel your Kayako Classic account, please send an email to the team at renewals@kayako.com and we will process your request.
If you are using a GFI Helpdesk account, please send an email to customers@gfi.com.
To ensure that we are processing request from authorized account holders only, when sending your cancellation request, please include one of the following:
- Copy of previously paid invoice.
- Billing email address and mailing address registered in the account.
