If you no longer wish to continue the service, you may request to stop the billing and cancel/terminate the account. Refer to the information below to know how to request account cancellation.
We are very sorry to hear that you are considering canceling your Kayako Classic account. If you are facing any technical issues, please do not hesitate to contact to us. We are more than happy to help you.
If you need technical assistance, please reach out to support by following the steps below:
- Click the Submit a ticket button at the top or at the bottom of this page.
- Provide the details of the issue including a screenshot of the error if there's any. A reproduction video is preferred if available. This will help us expedite the solution should there be a need to investigate the issue further.
If you wish to proceed with the cancellation of your account, please open a ticket with us in the support portal.
If you are using a GFI Helpdesk account, please send an email to firstname.lastname@example.org.
IMPORTANT: To ensure that we are processing requests from authorized account holders only, when sending your cancellation request, please include one of the following:
- Copy of previously paid invoice.
- Billing email address and mailing address registered in the account.
If you are a Kayako Classic OnDemand customer, should you wish to get a full backup or data dump of your instance, please see the Requesting a Database Backup/Data Dump of Your Kayako Classic OnDemand Instance article.
If the customer ends up creating a support ticket with the required information please follow How to Cancel a Subscription (Internal).