New Kayako
Kayako Classic
Overview
If you no longer wish to continue the service, you may request to stop the billing and cancel the account. Refer to the information below to know how to request account cancellation.
Information
To cancel your Kayako Classic account, please send an email to the cancellations or sales team at cancellations@kayako.com or sales@kayako.com, respectively. Any one of these teams would be able to process your request.
If you are using a GFI Helpdesk account, please send an email to customers@gfi.com.
To ensure that we are processing request from authorized account holders only, when sending your cancellation request, please include any of the following:
- Copy of previously paid invoice.
- Billing email address and mailing address registered in the account.
