If you no longer wish to continue the service, you may request to stop the billing and cancel/terminate the account. Refer to the information below to know how to request account cancellation.
To cancel your Kayako Classic account, please send an email to the team at email@example.com and we will process your request.
If you are using a GFI Helpdesk account, please send an email to firstname.lastname@example.org.
To ensure that we are processing requests from authorized account holders only, when sending your cancellation request, please include one of the following:
- Copy of previously paid invoice.
- Billing email address and mailing address registered in the account.
If the customer ends up creating a support ticket with the required information, follow the Routing Table to elevate this cancellation request to the Account Management Team.
Note: Before elevating the ticket ensure this is a request for a Kayako Classic account. Otherwise, update the ticket fields accordingly.