Cancelling Kayako Classic Account or Subscription

Overview

If you no longer wish to continue the service, you may request to stop the billing and cancel/terminate the account. Refer to the information below to know how to request account cancellation.

Information

To cancel your Kayako Classic account, please send an email to the team at renewals@kayako.com and we will process your request.

If you are using a GFI Helpdesk account, please send an email to customers@gfi.com.

To ensure that we are processing requests from authorized account holders only, when sending your cancellation request, please include one of the following:

• Copy of previously paid invoice.
• Billing email address and mailing address registered in the account.

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If the customer ends up creating a support ticket with the required information, follow the Routing Table to elevate this cancellation request to the Account Management Team.

Note: Before elevating the ticket ensure this is a request for a Kayako Classic account. Otherwise, update the ticket fields accordingly.

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