If you no longer wish to continue the service, you may request to stop the billing and cancel the account. Refer to the information below to know how to request account cancellation.
To cancel your Kayako Classic account, please send an email to the cancellations or sales team at firstname.lastname@example.org or email@example.com, respectively. Any one of these teams would be able to process your request.
If you are using a GFI Helpdesk account, please send an email to firstname.lastname@example.org.
To ensure that we are processing request from authorized account holders only, when sending your cancellation request, please include any of the following:
- Copy of previously paid invoice.
- Billing email address and mailing address registered in the account.