New Kayako
Kayako Classic
Overview
While working on tickets, the error 'Uncaught Exception - Connection could not be established with...' appears.
Prerequisite
- Admin access with permission to update email settings.
Solution
To resolve this issue, you need to disable the setting to use the server's own mail handler to send emails (PHP mail()) unless an SMTP server is configured.
To do this, please follow these steps:
- Log in to the Admin CP.
NOTE: The administrator control panel can be accessed using the following URL: http://domain.com/admin (Replace domain.com with the domain/subdomain where the helpdesk is installed) - Click Settings and click Email.
- Select No on the 'Use an SMTP server to send email' option.
- Click Update to save your changes.
