You might notice an issue when you export a report in Excel format (i.e., .xls), the system converts the timestamp (date and time) to a UTC time and does not use the local timezone.
Exporting the report as .csv or .html is fine and no issues with the timestamp. This issue is a known bug in lower versions and the issue was fixed on Kayako Classic version 4.93.11. This article explains how to fix this issue.
If you are experiencing this issue and you are using a version that is older than Kayako Classic 4.93.11, you need to upgrade to the latest version.
- For Kayako Classic (Download), to upgrade your instance, please visit the Upgrading or Downgrading Your Kayako Classic Download article for guidance.
- For Kayako Classic (OnDemand), please contact our support team by clicking the Submit a ticket button at the top of this page. We will facilitate the upgrade of your helpdesk in the backend.
Note: To check the version of your Kayako Classic installation, please see the instructions provided in the KB article Identifying a Kayako Classic Version.