Overview
Most spam emails are commercial in nature, but they can be annoying and dangerous because they may contain phishing links or malware, and they would usually come in bulk. Having to deal with thousands of emails in your inbox can be a tedious task.
This article provides information to prevent these types of emails from getting created as tickets.
Prerequisite
- Admin access with Email Rules "insert and update" permission.
Solution
- Log in to the admin control panel.
- From the Home tab click Email Parser, then click Rules.
- Click on the +New button on the upper-right side of the screen.
- Enter the rule title.
- Make sure that the following options are enabled (Yes):
- Email parser rule enabled
- Stop processing other rules
- Click Insert Criteria and enter the following settings:
- Sender mail address > Equal To > Sender's email (i.e., xyz@gmail.com) OR
- Sender mail address > Contains > Sender's domain (i.e., @gmail.com)
- Or, you may use different criteria that suit your need such as the one described in the Preventing Spam in Russian Language article.
- Click the Actions tab and select Yes on the 'Ignore email' option.
- Click Insert.
Alternatively, you may also use the Ban option by entering the email address or domain to ban. Any incoming email messages from the banned address will be ignored by the helpdesk. To ban an entire domain name, you can enter @thedomainname.com.
To ban email addresses or domains:
- Log in to the admin control panel.
- From the Home tab click Email Parser, then click Bans.
- Enter the email address or domain to ban.
- Click Insert.